Manny Gonzales | Page 36

Excellent communication during visit. Guy who sold me my car a year ago still remembers my name. Guy who sold me my car a year ago still remembers my name. More

by mshaw585 Verified Customer Verified Customer

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This was my first time to Vision Kia to address a recall on my late model Borrego. The staff was professional and courteous. The waiting area was comfortable, and the overall experience was smooth and hassl on my late model Borrego. The staff was professional and courteous. The waiting area was comfortable, and the overall experience was smooth and hassle-free. More

by bild201 Verified Customer Verified Customer

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Very courteous and helpful gentleman in the service department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! More

by AUDIOLIZ Verified Customer Verified Customer

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I took my car to this dealership because I was visiting a friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible t friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible to deal with- very uncommunicative, I was unable to reach them by phone and they didn’t respond to my voicemail and barely responded to my texts. At one point I was able to get them on the phone and they had no idea if they had my car at all, told me I’d need to come in person to pay the deposit and sign insurance forms that I had already done when I brought my car to them initially. Because I don’t live in Rochester, I had a friend go in person to verify that they even had my car, which they did, but hadn’t started working on it. For the next few weeks after that, I heard nothing from them except for when I badgered them to give me any sort of timeline of when they would start working on my car or how long it would take to repair (they never gave me a timeline but did tell me they had started working on it). Additionally, insurance had to submit an updated claim because they missed a few things on the initial claim, but the dealership was unresponsive/did not acknowledge receiving the updated claim so those issues with my car are still not fixed. All around a horrible experience, on top of the horrible experience of getting my car stolen. More

by brie.zimmermann Verified Customer Verified Customer

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I trust them with all the maintenance for my vehicle and have been very satisfied with the service every time have been very satisfied with the service every time More

by AFZESS Verified Customer Verified Customer

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Sales person and manager handling customers was very good. Got good deal on mew car good. Got good deal on mew car More

by vikanthala Verified Customer Verified Customer

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I have always brought my car to where I purchased it from. Manny has always been very helpful and professional. I would recommend Vision Kia to anyone! from. Manny has always been very helpful and professional. I would recommend Vision Kia to anyone! More

by POLLYANNA.R.BUSH Verified Customer Verified Customer

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Express oil change took 1 1/2 hours to complete. Could not find my car in the lot. Could not find my car in the lot. More

by OUPOUT2 Verified Customer Verified Customer

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The dealership has helped me with a few service items recently and has been doing a great job with customer service. recently and has been doing a great job with customer service. More

by DGROSS1 Verified Customer Verified Customer

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Was told my car was ready. Went to pick up my car and found damage to it that they had billed me for fixing. They hadn’t even ordered the part yet. They took the keys back, and Went to pick up my car and found damage to it that they had billed me for fixing. They hadn’t even ordered the part yet. They took the keys back, and told me it would be fixed the next day. It’s been almost a week and the only reason they gave me is that they didn’t even order the part. They were perfectly ready for me to drive off the lot with a damaged car, missing a part that on their BOL they claimed they had already ordered and installed. More

by 2dbackus2 Verified Customer Verified Customer

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