Manny Gonzales
Manny Gonzales at Vision Kia East Rochester

Manny Gonzales | Page 44

Service Manager

Vision Kia East Rochester

201 E Linden Ave
East Rochester, NY 14445

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4.6
485 Reviews
4.6

485 Reviews

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485 Reviews of Manny Gonzales

November 09, 2023

Dealership Rating
Employee Rating

excellent service with a smile, kept me informed the whole time throughout the service apointment very professional More

by zmiller91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 07, 2023

Dealership Rating
Employee Rating

Absolutely the worst experience I’ve ever had at any business! Wouldn’t recommend to my worst enemy. Adam denker and the entire sales and service staff are dishonest, absolutely unresponsive and not hel More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Cordi, John Gammariello

Nov 07, 2023

Vision Kia East Rochester responded

Phil. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 04, 2023

Dealership Rating
Employee Rating

2 hours and 10 minutes for an oil change and tire rotation is way to long More

by TERRYKROCKE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2023

Vision Kia East Rochester responded

Thank you for bringing this to our attention, Terry. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 31, 2023

Dealership Rating
Employee Rating

Second car I have bought from dealership only complaint I have would be how long it takes for service visits, usually takes hour and a half for oil change More

by JARVISMATTHEW35
Service Price Transparency
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Nick Cordi, John Gammariello, Adam, David, AJ

Nov 01, 2023

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 31, 2023

Dealership Rating
Employee Rating

They met all of my needs in a timely and professional manner. Open and honest communication was key More

by mrogers14
Recommend Dealer
Yes
Oct 31, 2023

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 30, 2023

Dealership Rating
Employee Rating

Friendly staff that greeted me upon arrival and checked me in. work was completed in a very timely manner More

by DLEBEAU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2023

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 28, 2023

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Employee Rating

The staff is Prompt polite and efficient. Nice to have snacks in waiting room. Clear and consice More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 26, 2023

Dealership Rating
Employee Rating

Free oil changes when purchased vehicle. It was a factor in decided to buy five Kia’s. Not so sure in the future. Free inspection now not a good reason. Checking fluids also gone More

by cenfonde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cordi, John Gammariello

Oct 26, 2023

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 24, 2023

Dealership Rating
Employee Rating

I’m incredibly frustrated that when I purchased my vehicle it was oil changes for life and now that is no longer being honored. This was a huge incentive to stay with the dealership but now with adde More

by saramclean7310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2023

Vision Kia East Rochester responded

Sara. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 18, 2023

Dealership Rating
Employee Rating

Really great team service is outstanding. Wait times are very reasonable during week days and weekends!! More

by NWEBB715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cordi, John Gammariello

Oct 18, 2023

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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