The service manager was very accommodating when they were
unable to finish my repairs in one day. I was appreciative if the loaner they provided.
unable to finish my repairs in one day. I was appreciative if the loaner they provided.
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by Nero2017
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Vision Kia East Rochester responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Very friendly on time with service helpful to answer.
Questions makes the day pleasant when staying till my car is done
Questions makes the day pleasant when staying till my car is done
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by kisslyn819
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Barnes, John Gammariello, David Roque
Sep 05, 2025 -
Vision Kia East Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
My car was leaking oil, and when no other dealership
could get my car in for days, Vision Kia was able to get my car in for repair the same day. Every team member was kind, courteous, and professional.
could get my car in for days, Vision Kia was able to get my car in for repair the same day. Every team member was kind, courteous, and professional.
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by MIMAGO777
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ziad Hasasneh
, Tom Barnes, John Gammariello, Joe Ingrassia, David Roque, Taylor Valenti
Sep 05, 2025 -
Vision Kia East Rochester responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Everything was completed and could tell they went the
extra mile on the detailing.
Excellent job.
extra mile on the detailing.
Excellent job.
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by charles1hewitt
Verified Customer
Verified Customer
Other Employees Tagged:
Service
Sep 05, 2025 -
Vision Kia East Rochester responded
We value and appreciate your business, Charles. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
A huge thank you to Jessica and her team for the
outstanding service! They fixed my car in a very meticulous way while I was travelling in the US for Ironman. The whole team was extremely helpful, r
outstanding service! They fixed my car in a very meticulous way while I was travelling in the US for Ironman. The whole team was extremely helpful, responsive, and went above and beyond. Truly awesome service—I couldn’t have asked for better!
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by ALEXANDRE M
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jessica
Sep 05, 2025 -
Vision Kia East Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Always great quick service.
Highly recommend. No pressure and very honest. Thanks for the great service
Highly recommend. No pressure and very honest. Thanks for the great service
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by pjm300
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2025 -
Vision Kia East Rochester responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
They are always pleasant explain exactly what is being
done on our vehicle It’s easy to make an appointment on line
done on our vehicle It’s easy to make an appointment on line
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by d.dlozipone
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Vision Kia East Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Vision Kia in east Rochester is always the best.
They have great employees there that are friendly and helpful
They have great employees there that are friendly and helpful
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by BECBEC327
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Vision Kia East Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
I was satisfied with the work and appreciate everything
Amanda has done for me without hesitation.
Amanda has done for me without hesitation.
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by Junio
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Roque
Aug 22, 2025 -
Vision Kia East Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Heard good things about Vision Kia, so I decided to get
an oil change and tire rotation done here. The service was completed in about an hour, but my invoice listed a different oil type than what’s specifi
an oil change and tire rotation done here. The service was completed in about an hour, but my invoice listed a different oil type than what’s specified for my car and did not reflect the $10 online booking coupon. Staff told me it was a system issue, assured me the correct oil was used, and offered to re-do the service for free. While I appreciate the resolution, I expected a dealership to be more detail-oriented with both service and billing. Unfortunately, this first experience was off-putting, and I don’t plan to return to this service center.
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by Tim
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2025 -
Vision Kia East Rochester responded
Tim. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
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