Everything was completed and could tell they went the
extra mile on the detailing.
Excellent job.
extra mile on the detailing.
Excellent job.
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by charles1hewitt
Verified Customer
Verified Customer
Other Employees Tagged:
Service
Sep 05, 2025 -
Vision Kia East Rochester responded
We value and appreciate your business, Charles. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
A huge thank you to Jessica and her team for the
outstanding service! They fixed my car in a very meticulous way while I was travelling in the US for Ironman. The whole team was extremely helpful, r
outstanding service! They fixed my car in a very meticulous way while I was travelling in the US for Ironman. The whole team was extremely helpful, responsive, and went above and beyond. Truly awesome service—I couldn’t have asked for better!
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by ALEXANDRE M
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jessica
Sep 05, 2025 -
Vision Kia East Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Always great quick service.
Highly recommend. No pressure and very honest. Thanks for the great service
Highly recommend. No pressure and very honest. Thanks for the great service
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by pjm300
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2025 -
Vision Kia East Rochester responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
They are always pleasant explain exactly what is being
done on our vehicle It’s easy to make an appointment on line
done on our vehicle It’s easy to make an appointment on line
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by d.dlozipone
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Vision Kia East Rochester responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Vision Kia in east Rochester is always the best.
They have great employees there that are friendly and helpful
They have great employees there that are friendly and helpful
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by BECBEC327
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Vision Kia East Rochester responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
I was satisfied with the work and appreciate everything
Amanda has done for me without hesitation.
Amanda has done for me without hesitation.
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by Junio
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Roque
Aug 22, 2025 -
Vision Kia East Rochester responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Heard good things about Vision Kia, so I decided to get
an oil change and tire rotation done here. The service was completed in about an hour, but my invoice listed a different oil type than what’s specifi
an oil change and tire rotation done here. The service was completed in about an hour, but my invoice listed a different oil type than what’s specified for my car and did not reflect the $10 online booking coupon. Staff told me it was a system issue, assured me the correct oil was used, and offered to re-do the service for free. While I appreciate the resolution, I expected a dealership to be more detail-oriented with both service and billing. Unfortunately, this first experience was off-putting, and I don’t plan to return to this service center.
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by Tim
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2025 -
Vision Kia East Rochester responded
Tim. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
Excellent before and during sale, super terrible if you
have any trouble after 30 days
have any trouble after 30 days
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by SHELLYWINSLOW.SW
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2025 -
Vision Kia East Rochester responded
Thank you for bringing this to our attention, Shelly. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
The sales rep, Caleb was very responsive and
accommodating! Anything I asked for he went above and beyond to figure it out! The dealership is very clean, the general manager is visible and very
accommodating! Anything I asked for he went above and beyond to figure it out! The dealership is very clean, the general manager is visible and very kind.
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by Jgillis1007
Verified Customer
Verified Customer
Other Employees Tagged:
Ziad Hasasneh
, David Roque, Caleb Jenson, Taylor Valenti
Aug 15, 2025 -
Vision Kia East Rochester responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
I can’t say enough good about the dealership’s service
department. They are amazing from drop off to pick up.
department. They are amazing from drop off to pick up.
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by nancyroethel
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jessica
Aug 15, 2025 -
Vision Kia East Rochester responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
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