Manny Grillo | Page 4

New Customer - Stand by their service After an unfortunate miscommunication I originally thought my issue was going to go unresolved. After speaking with Manny and explaining the situatio After an unfortunate miscommunication I originally thought my issue was going to go unresolved. After speaking with Manny and explaining the situation. Not only did he personally handle the case but he made sure everything was done correctly. He went above and beyond my original expectations and I would not hesitate to return there for any service I may need. Thanks again. More

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Poor service They tell you that your car will be ready in an hour. 2 and a half hours later they tell you there is something else wrong with the vehicle. It will t They tell you that your car will be ready in an hour. 2 and a half hours later they tell you there is something else wrong with the vehicle. It will take an hour. You wait........ 2 hrs later they say, oh there was a problem and it will be done in 20 minutes..... 2 hours later.... catch my drift. And the service manager could care less. Not once did he ever apologize or try to accommodate me. Will never go back! More

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Awesome Dealership Customer service is definitely professional. Very concern about your problems and issues. Nice lounging area. I am pleased with the service all aro Customer service is definitely professional. Very concern about your problems and issues. Nice lounging area. I am pleased with the service all around. Thank you. More

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Alternator An unexpected trip after my recalled alternator failed was seemless. I was well taken care of. My repair was prompt and the staff was courteous. An unexpected trip after my recalled alternator failed was seemless. I was well taken care of. My repair was prompt and the staff was courteous. More

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Leased a Ram Laramie Everyone was very friendly and our salesman was extremely eager to please. We left feeling very comfortable that we could always return with any ques Everyone was very friendly and our salesman was extremely eager to please. We left feeling very comfortable that we could always return with any questions . More

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Great Service!!! Amanda Chevannes, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new SUV. Thank you so mu Amanda Chevannes, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new SUV. Thank you so much for answering all of my questions honestly, and making that two hour process not as painful as it otherwise could have been. I’m happy with the suv I purchased. You can be sure that if I have any friends looking to buy new cars in the future, I’ll be sending them to “Nielsen” & ask for Amanda C. More

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Best dealership for all my automotive needs Great dealership. free snacks and beverage while you wait. Or they will drive you to where you need to go and pick you up when your car is ready. Th Great dealership. free snacks and beverage while you wait. Or they will drive you to where you need to go and pick you up when your car is ready. They took my car at my designated appointment and the work was done in the amount of time they told me it would take. Just great people!!! More

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Won't work on my 2015 charger So apparently Nielsen Dodge will not put in my leather interior in my 2015 Dodge Charger but Manhattan Dodge is willing to put my interior in all beca So apparently Nielsen Dodge will not put in my leather interior in my 2015 Dodge Charger but Manhattan Dodge is willing to put my interior in all because a couple wires have to be spliced explain to me somebody why one dealership will do the work and the other won't I'm done with Nielsen Dodge they lost my money I'll go somewhere else and by my next vehicle More

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Hypocritical thieves robberies Carefully read carefully do not joke do not trust these people are like snakes as long as they turn them all okay when you encounter problems you pull Carefully read carefully do not joke do not trust these people are like snakes as long as they turn them all okay when you encounter problems you pull the blood (money) have cheated me are a spoofing company be careful not joking I'm just helping More

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they cared! I had a 2016 Grand Cherokee which had problems. the service people stayed with it for almost a year. Jeep replaced the car with a 2017 and sales h I had a 2016 Grand Cherokee which had problems. the service people stayed with it for almost a year. Jeep replaced the car with a 2017 and sales handled the swap, without profit, quickly and in a very friendly manner. More

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