Manny Lopez | Page 2

Bryan College Station Toyota responded

Thank you for highlighting our service department’s quick work and reliable repairs. We’re glad to hear your Toyota Tundra is always in great shape. We look forward to assisting you again.

Bryan College Station Toyota responded

We’re glad Manny provided another outstanding experience. It’s great to know the video walkthrough and fast service made the inspection clear and convenient. Thank you for sharing your feedback.

Bryan College Station Toyota responded

It’s great to hear our team supported you during your Toyota Tundra service and that the video text updates enhanced your experience. We’re happy the new feature keeps you informed throughout regular visits. Thank you for trusting us with your Tundra’s service.

Bryan College Station Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Bryan College Station Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, so we apologize for your less than pleasant initial encounter. Thankyou for choosing Bryan College Station Toyota.

Bryan College Station Toyota responded

We’re very sorry to hear about your experience and understand how frustrating that must have been. Clear communication and timely updates are something we strive for, and we apologize that we fell short during your visit. Waiting longer than expected without updates is not the level of service we aim to deliver, and we’re sorry you had difficulty reaching our team. Your feedback will be shared with our team so we can improve moving forward. We’d appreciate the opportunity to learn more and assist you directly if you would like to reach out. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for noting our service team’s friendly and timely care. We’re pleased Manny provided honest guidance without recommending unneeded services. We appreciate you trusting us with your Toyota.

Bryan College Station Toyota responded

Thank you for recognizing Manny and our service team’s efficiency. We’re glad we could assist with your Toyota and appreciate your feedback. We look forward to seeing you again.

Bryan College Station Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Bryan College Station Toyota responded

We’re pleased our team delivered friendly and efficient service on your Toyota RAV4. Thank you for acknowledging their hard work and dedication. We look forward to caring for your vehicle again.