Manny Lopez | Page 3

Bryan College Station Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Bryan College Station Toyota responded

We’re pleased our team delivered friendly and efficient service on your Toyota RAV4. Thank you for acknowledging their hard work and dedication. We look forward to caring for your vehicle again.

Bryan College Station Toyota responded

We’re delighted your Toyota Highlander received prompt, outstanding care and Manny provided exceptional support. Thank you for your continued trust in our service team.

Bryan College Station Toyota responded

Your longtime loyalty means a lot to us. Manny and our team appreciate your trust and look forward to assisting you again with any Toyota needs. Thank you for sticking with us.

Bryan College Station Toyota responded

Thank you for highlighting the swift and detailed service we provided. Manny and the team appreciated the chance to care for your Toyota Tundra and make each finding clear. We look forward to assisting you again soon.

Bryan College Station Toyota responded

We’re glad our team delivered transparent, honest, and efficient service on your Lexus RC 350. Manny will be happy to know you felt the pricing was fair. We look forward to serving you again.

Bryan College Station Toyota responded

Thank you for your feedback. We’re sorry to hear about the long wait time during your visit, especially with an appointment scheduled. We understand how frustrating it is to spend that much time waiting for routine service, and that’s not the experience we want for our customers. We appreciate you bringing this to our attention and will share your comments with our team as we work to improve scheduling and service efficiency. If you’d like to discuss your visit further, please reach out to our management team. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for sharing your concerns. We’re very sorry to hear that you felt the information provided to you was dishonest and that this affected vehicles associated with your employment. We take matters like this seriously and would welcome the chance to review what happened and address your concerns directly. Please feel free to reach out so we can look into this further and work toward a resolution. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for the great feedback! We’re so happy to hear Tony continues to take such great care of you and makes everything easy to understand. We truly appreciate your trust in Bryan College Station Toyota and look forward to seeing you again! Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for the awesome review! We’re glad Luke and Jesse were able to make it happen for you—quick, smooth, and on your schedule. We’ll be sure to pass along the kudos to them. Thanks for choosing us, and enjoy your new ride!