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Manuel Cruz
387 Reviews
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387 Reviews
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387 Reviews of Manuel Cruz
February 09, 2022
Communication when your vehicle is serviced based on an emergency, can definitely improve. Offering your customers loaner vehicles should your vehicle require overnight. emergency, can definitely improve. Offering your customers loaner vehicles should your vehicle require overnight. More
by westautodesign
Verified CustomerOther Employees Tagged: Marco Fausto
February 08, 2022
Amazing service Great customer serviceOn time Amazing service Great customer service On time inspection Professional technician Recorded video of inspection process sent to me Amazing service Great customer service On time inspection Professional technician Recorded video of inspection process sent to me More
by SEVAK84B
Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Narek Petrosian, Gilbert Pogosyan, Daniel Ramirez
February 04, 2022
Submitted all the information they needed for the loaner ahead of time. By the time I got to the dealer, I dropped-off my vehicle for service and waited less than 5 minutes to sign the paperwork and get my ahead of time. By the time I got to the dealer, I dropped-off my vehicle for service and waited less than 5 minutes to sign the paperwork and get my loaner. My vehicle was ready for pick-up in less than 4 hours so the drop-off was very smooth. I walked in and was able to get checked-out as soon as I walked in and my vehicle arrived as soon as I walked out of the door. WOW! Great service! More
by SUNSHINECA00
January 29, 2022
Excellent service from Daniel Ramírez and Manuel Cruz. They kept me informed about the status of my car, both in the bodywork and in the mechanics. They kept me informed about the status of my car, both in the bodywork and in the mechanics. More
by RAULALLVOICE
Other Employees Tagged: Daniel Ramirez
January 22, 2022
Pacific Glendale consistently provides excellent service with top-notch people who make sure the process of bringing your car in is as easy and convenient as possible. I’ve leased and bought 3 BMWs over the with top-notch people who make sure the process of bringing your car in is as easy and convenient as possible. I’ve leased and bought 3 BMWs over the years at Pacific and have personally experienced everything from handling the service warranty to lease agreements and body work, and every time I am impressed by their dedication to excellence. More
by lillybeans760
Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Narek Petrosian, Gilbert Pogosyan, Daniel Ramirez
January 20, 2022
I think there needs to be a sign telling you exactly where to go when you go to pick up your car. Dropping my car off has always seemed organized and personal. Picking it up, I never feel like anybody where to go when you go to pick up your car. Dropping my car off has always seemed organized and personal. Picking it up, I never feel like anybody really knows what was done to the car or why. Sure, they can read the printout but it doesn't seem like they are aware of your issue or what really happened. I guess I would like it to seem more personal. That would give me the impression that there was ownership by the service advisors, etc. I walk into the big room that overlooks the drop off, pick area and there are just some people sitting at desks. It seems like I always feel like I shouldn't be in there. They kind of look up from their monitors and seem to wonder why you're there. Maybe I've just been unlucky the few times I've had to take my car in. I think there ought to be a window or a clearly marked sign for "pick up". I used to feel more welcome when I went to the Jeep service department with my previous car. Don't get me wrong, it's not like a horrible experience or anything but it just seems disorganized and random. All of the other customers seem to have confused looks on their faces as well.. More
by rpmura
Other Employees Tagged: Marco Fausto
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