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Manuel Cruz
387 Reviews
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Spanish
387 Reviews
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387 Reviews of Manuel Cruz
Verified Customer
January 13, 2020
It is a very professional and well organized service department. I worked at a luxury new car dealership for almost 20 years, and I feel like I have a good barometer for how this dealership is performin department. I worked at a luxury new car dealership for almost 20 years, and I feel like I have a good barometer for how this dealership is performing. From text notifications to the video inspection it’s that type of communication that makes customers trust the dealership. More
by phoebus1
January 12, 2020
The service of Pacific BMW was excellent. They took care of my car for a recall and I had a free car wash. I’m very satisfied with their service. Manny was awesome! of my car for a recall and I had a free car wash. I’m very satisfied with their service. Manny was awesome! More
by megdlc312
January 02, 2020
Service Center On time, friendly, and approachable team. Honest group of service workers dedicated to providing to service requests and going above and beyond to ma On time, friendly, and approachable team. Honest group of service workers dedicated to providing to service requests and going above and beyond to make sure my vehicle is running in top form. More
by MANDSINGH
December 31, 2019
Service was good The dealership and customer service was very good. They really cared and wanted to help me with my car service and provide me with the best service. The dealership and customer service was very good. They really cared and wanted to help me with my car service and provide me with the best service. More
by KSHNORAVORYAN
December 30, 2019
Service My appointment was at 9:15 am and my service advisor arrived at exactly 9:15 am. I was so surprised that I received a loaner vehicle. At other BMW dea My appointment was at 9:15 am and my service advisor arrived at exactly 9:15 am. I was so surprised that I received a loaner vehicle. At other BMW dealerships they only give loaners out if you car is brand new. Manny is the Best! More
by KATYA2983@yahoo.com
December 17, 2019
Quick and easy It was a no hassle experience. Got in and out of the service center. I would recommend my friends and family to this dealership’s service department. It was a no hassle experience. Got in and out of the service center. I would recommend my friends and family to this dealership’s service department. More
by williamjoo111
December 16, 2019
Excellent service Great service and communication from my service advisor, Manny Cruz. They offer a loaner car OR an Uber, which turned out to be way more convenient Great service and communication from my service advisor, Manny Cruz. They offer a loaner car OR an Uber, which turned out to be way more convenient for me. More
by JIMDOUGLASNEWMAN
December 12, 2019
Excellent service received by Manny Cruz Manny was very professional and welcoming. He walked me through the process and gave me an estimate of what time my car will be ready for pickup. He g Manny was very professional and welcoming. He walked me through the process and gave me an estimate of what time my car will be ready for pickup. He gave me updates through text messaging. I must say, I got the best experience for my very first recall on my new car. Thank you Manny for your great service! More
by cynthia.pezeshgian
Other Employees Tagged: Anaeis Petrosian
December 09, 2019
Replacing Radiator Thanks to Manny Cruz for his assistance in getting my car serviced and issuing me a loaner. Car was ready on time with all issues addressed. Thanks to Manny Cruz for his assistance in getting my car serviced and issuing me a loaner. Car was ready on time with all issues addressed. More
by fidel.john
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