"I purchased a 2019 TRDPRO 4Runner today from Stevinson Toyot"
- Dean G
I purchased a 2019 TRDPRO 4Runner today from Stevinson Toyota West. The process started with ordering the vehicle last year and Wes Gutherie facilitated the transaction with no issues, he kept me informed while I waited for the vehicle to be built and delivered. My sales rep was Aaron Wester who was a joy to work with, the whole process was informative and pain free. The vehicle was prep perfectly and Aaron ran through all the features of the vehicle including a test drive to show me how the bells and whistles worked on the 4 wheel drive system. The Finance Manager Marc Csentery was great as well and covered everything I needed to know. I highly recommend this dealership and these individuals
"So nice to finally find a nice and honest sales person!"
I really can't say how much it was nice to find this crew of helpful and honest people. I was able to compare and contrast better deals. They were patient and always made an effort to beat the competition. Meaning you as a buyer reap the rewards. Graham is the one to see. Get Mark in financing, they all have your back. Don't go anywhere else unless you want to be shopping all day long!
"Great experience "
This is the second car I’ve purchased at Stevinson West and I had a great experience both times. Jimmy was very friendly and helpful.
"Feels like home"
From the minute we got there we were treated with patience and respect. Dan immediately made us feel welcome, and talked us through what we wanted in a car.
"Dont be fooled by the Shiny Showroom! Buyer BEWARE!"
Stevenson has ZERO concern for conducting ethical business practices and has no ownership in correcting their own faulty service work. SMOKE AND MIRROR OPERATION! SHAME ON YOU MR. STEVENSON FOR TREATING MY FAMILY AND EXTENDED FAMILY WITH ZERO GRATITUDE.
Tony is knowledgeable, straightforward and honest. I also appreciated his sense of humor. I felt like I was taken care of with no BS. Would work with these guys again.
"Great sales team, horrific business ethics!"
I purchased a 2016 Subaru STI from Stevenson in June of 2018. My salesman was wonderful, polite, courteous and upbeat, that said, I wish not to tarnish his name on this review. As a woman, I was curious to see what a car buying experience would be like from an overwhelmingly male staffed dealership. I was positively surprised by the courteousness and fun atmosphere the sales team provided, especially considering that I shopped Go Subaru down the street for the same vehicle and had to deal with lewd cat calls from the sales team and was generally treated as subhuman.
Upon purchasing my Subaru STI from Stevenson Toyota West, I had a contracted agreement that Stevenson would completely replace the bubbled and scratched clear bra that was currently on my vehicle a with a new clear bra. I brought my vehicle in a few weeks later for the clear bra replacement. This is when Stevenson's clear atmosphere of horrific business practice came into play. Upon picking up my STI for clear bra replacement, I realized that my front passenger side head light had been cracked and that the clear bra had bubbles that did not fade with time, even though I was meticulously careful to park in the shade and follow the "customer care" instructions provided with the Clear Bra product. After leaving multiple messages with my Finance Manager, and receiving zero response, I spoke in person to the Finance Supervisor, Deck Hughes, about the faulty service and subsequent damage to my vehicle. He seemed clearly uninterested in helping to resolve my complaints, however, assured me that he would be in touch soon to, at minimum, fix my clear bra. This was in November of 2018, and I never received the courtesy of a phone call, email or any subsequent communication regarding my vehicle.
This is my second Subaru that I have purchased and although I love the brand and the vehicle, I will be purchasing my next car from the dealership where I bought my first Subaru, Heuberger Motors, NOT Stevenson Toyota. BUYER BEWARE! This is a company that takes no pride in business ethics, value in craftsmanship or accountability for mistakes.
"A Good Experience"
Our meetings with Tyler Trimmer of Stevinson Toyota West were extremely relaxing and fruitful. He was very courteous and answered all questions without hesitation. We felt no pressure in making our decision to purchase the car he recommended for us.
"Nelson is great"
- Hello RAV4
Nelson is awesome and I highly recommend working with him. He is personable and answered all my questions. Marc is friendly and wasn't too pushy with the add-on's. Over-all, a very good experience
Rated high for the great service. Our fourth purchase her and we will be back. We also were glad to return to work with Tyler Trimmer.