Marc Halliday

My attempted purchase with this dealer was without a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a wait so I placed an order on Nov 1, 2024 and didn't expect it to arrive until Spring 2025. I received a confirmation email from Ford that an order was placed but no specific information about the order was included. I did not receive any further communication from Ford or the dealership regarding the order but I followed up with the dealership a couple of times to make sure things were on track. They said they checked with Ford and the order was fine with no delays due to parts or other issues. I also tried calling Ford directly to make sure the order was in their system but they told me I had to contact the dealer. After 7 months of waiting, the vehicle finally arrived however it did not have the options on it that I ordered. One specific option was critical, the 4K tow package, which includes an aux transmission cooler that cannot easily be added after the fact. So after waiting 7 months I did not have a vehicle and I had just sold my previous vehicle. The worst part about this whole experience is how Heritage handled the whole situation. The first reaction was to point the finger at Ford. They made different claims: that they placed the order correctly and Ford just built the vehicle incorrectly; that Ford sometimes just configures the vehicle differently to avoid delays and doesn't inform the dealer; that Ford just ran out of parts for the options. Obviously I have no way of knowing what the truth is, but none of their claims seem credible. When a customer places an order with specific options, why would Ford just deliver a different vehicle and expect a customer to accept it after waiting more than half a year! The most likely scenario is that Heritage incorrectly submitted the order and in the 7 months of waiting never once checked to verify the order was correct. Things got worse from here. No matter who was at fault, Heritage is supposed to be Ford's representative. After deflecting blame, they offered not even the slightest accommodation to help me. Absurdly, they said I could purchase this vehicle, place another order for the correct vehicle, wait another 6+ months, and then trade this one in when the new/correct vehicle arrived. They had the audacity to try to tell me this was a good deal they were offering me - a deal where, after taking the depreciation on the trade, I would end up likely paying thousands of dollars more for the vehicle I needed because of either Heritage's or Ford's error. I even agreed to place the order again and asked them for a loaner vehicle but they refused. In the end, it was clear they knew they could sell the incorrectly ordered vehicle to someone else and they could not care less about doing the right thing by their customer. Avoid this dealership at all cost! They clearly don't care about their customers. More

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I had a great experience, no pressure, answered all my questions, everyone was very nice. questions, everyone was very nice. More

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They exceeded my expectations, warmly greeted, and professionally executed my paperwork and delivery of my new car professionally executed my paperwork and delivery of my new car More

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Conor made the experience for us at heritage ford very quick and easy, he was very professional and straightforward on everything and helped us get the best deal! He’s got a strong future with heritage we quick and easy, he was very professional and straightforward on everything and helped us get the best deal! He’s got a strong future with heritage we look forward to working with him again! Thank you to the entire heritage team for making the purchase of our new ford escape seamless! More

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Conor made my experience super quick and easy, he was very professional and I was able to buy the SUV that I was looking for! very professional and I was able to buy the SUV that I was looking for! More

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JD was super friendly, helpful and knowledgeable. He puts you at ease and is a good listener, you get the sense that he is genuinely caring. He understood what we were looking for and worked with us He puts you at ease and is a good listener, you get the sense that he is genuinely caring. He understood what we were looking for and worked with us towards that goal. We had a very positive experience overall. More

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Conor was fantastic! Really made us feel at ease with this purchase, and never exuded that "Car Salesman xxxxxxx" quality I have frequently encountered when buying vehic Really made us feel at ease with this purchase, and never exuded that "Car Salesman xxxxxxx" quality I have frequently encountered when buying vehicles previously. Conor made this a wonderful experience and I'd encourage everyone who's buying a vehicle from Heritage to work with him exclusively. 10/10! Please give Conor a raise immediately! More

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I was not in a hurry to buy a new truck and let Ryan know during my first call that I was looking at options, including Toyota Tundra. He graciously accepted this introduction, offering to help in any way h during my first call that I was looking at options, including Toyota Tundra. He graciously accepted this introduction, offering to help in any way he could and provided quick responses to my questions over several weeks. At all times he was patient, friendly and accommodating, proving great salesmanship. Ryans’s sales manager, Marc, was flexible and approved a few requests I asked for and Abby presented the extended warranty options without pressure at the closing. This was a very good experience from start to finish at this dealership. More

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Very cadual but promt sevice with a smile and courtasy i like to see in a business that deals wirh rhe public i came in with uncertainty and left with knowledge and certainty about my situation ..nice to de like to see in a business that deals wirh rhe public i came in with uncertainty and left with knowledge and certainty about my situation ..nice to deal with people that are just like you and me not just anorher salesman tryin for a comissiin... More

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Jake was awesome, gave us a lot of information and was available for any other questions even after we left the dealership. He even stayed past closing business hours to to help us. available for any other questions even after we left the dealership. He even stayed past closing business hours to to help us. More

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