"Purchased Pre-owned Ford Escape"
Bill was our dealer and he did a great job. He was knowledgable about the two cars we were looking at and able to answer our questions. He was easy going and pleasant to deal with. Thanks Bill LaBonte!
"We love our Fords!"
I recently bought a used Ford Escape Titanium from Bill Labonte at Heritage Ford. I am on love with my vehicle, and see myself staying with this make and model in the future. I usually dread the car buying process because of the pressure from sales people. That didn’t happen with Bill. He gave me plenty of information and then gave me enough space for decision making. He was approachable and friendly and I felt my experience to be calm, not stressful. Bill had the right level of involvement and honored and respected my decison making process without pressure. It was wonderful to work with him.
"Bill helped us find a great car for our needs,twice."
I give Bill a five star rating because he works with people to help them get into an affordable great vehicle without giving them a headache.
"Bill is the man!!"
I expressed my interest in a Ford Explorer Sport some weeks before I finally pulled the trigger on one. Bill LaBonte continued to check in with me as I worked through this process of finding one on my own. I finally scheduled the final meeting to have an Explorer Sport delivered to Heritage because heritage didn't have one with all the options on it we wanted and I couldn't find one on my own.
I pulled in that morning and there is a new 2018 black Ford Explorer Sport with 20" gunmetal wheels and every option available on it sitting in the front lot. This was not originally what we could afford because we had to have our vehicle delivered. I asked Bill where that came from he said he didn't know but he would find out. Not more than an hour later we closed on it! The car was meant for the showroom floor and Bill helped me snag it before they even got a chance to put it in there!
Great guy, no xxxxxxxx. That's what I like about a sales person. They tell you the facts, truthfully, even if its not what you want to hear. Honesty is the best policy and that's Bill's policy. Highly recommend him and his team at Heritage. Will use again in the future!
Thanks for everything Bill, the family loves it!
"Great customer service "
- Matt M
Bill Labonte was excellent to deal with. He made the experience an enjoyable one and helped in any way he could. He provided excellent customer service during and after the sale. I would recommend him to anyone in the market for a new or used vehicle.
"Bill did a real good job with us"
- Antonio Moraes
It was a great surprise to find there a sales consultant that didn't pressure us to make the sale. Bill showed us exactly the car we were looking for and explained carefully, friendly and honestly the conditions of the sale. Although we did not buy the car that day, agreed without any requirement that we return the next day allowing us to think better. This is not usual in car dealers around here.
Congratulations Bill. We will see you again in a future purchase.
Antonio, Fernando and Katia.
"Enjoy the experience"
- old man
I enjoyed working with Bill on my new lease. He described all the features and their use. We talked about the changes I would like (color, price and features) and Bill and Adam where helpful getting to a spot I could afford. I haven't driven the vehicle very far yet, but enjoy it so far.
"Thank you Bill Labonte!"
I recently leased a Ford Fusion hybrid from Heritage Ford. I usually hate the car-buying experience and feel like prey to the salespeople. Much to my pleasant surprise, Bill Labonte was nothing like this. He was down to earth and clearly not interested in just trying to make a sale. My husband and I could tell that Bill is trustworthy and honest. Bill also didn't hound us with phone calls after our first visit to the dealership. The other dealerships called us so much after we just looked at cars in the lot that we had to block their phone numbers. After we decided on the vehicle and made the purchase, Bill was even more helpful. He was extremely knowledgable about the car and showed us how everything works, from the locks and USB plugs to even syncing our phones with the car! I have never had a car salesman do that for me, especially after the sale! Thanks a bunch Bill, we'll be back!
- VT Ford Driver
We had a great experience buying a used car from Heritage. Bill was great with showing us all the features of the car and letting us test drive. Abbie was very patient and explained everything from the finance side. Very happy with my purchase.
"Personable and easy to work with"
- Jay Barton
I was interested in a used vehicle online, and Rich from their office reached out, made it easy for me to get a trade in value and then helped me work with Bill LaBonte, who could not have put me more at ease an made me want to work with heritage to buy a car there. Low pressure, great experience. Car buying that was fun - and getting a new car IS fun. Great job to all.