Marcell Saavedra | Page 15

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Sofia, we are sorry to hear that your tires weren't rotated but glad our team was able to turn your experience into a positive one. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention as we are always looking for ways to improve our services. This has been addressed as we understand the importance of communication. We hope you are willing to give our team another opportunity. Thank you once again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Michael, we are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for letting our team know how we did! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Luis, we really appreciate your feedback! We are happy to pass along your comments to the team here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Glen, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Auri, we sincerely apologize for the extended wait time during your recent visit. The delay was caused due to our tire machine being in use at the time, and we understand that you should've been advised that the wait time would be longer. We also want to apologize for the oversight in not properly adjusting the tire pressure on your new tire and the hood not being fully latched. We recognize how serious these issues are and appreciate you bringing them to our attention. Safety is our top priority, and we regret that we fell short. This was discussed with our Service Manager, and he did advise that it had already been addressed and handled internally to ensure this does not happen again. We are actively working on training and oversight to prevent similar situations in the future. We truly value your feedback and your business. Please feel free to reach out to us directly if there is anything further we can do to make things right. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're glad you had such a wonderful experience with our service team! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Rieko, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager