Marcell Saavedra | Page 21

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Autumn, your wonderful feedback and rating mean a lot to us. We are glad our team provided quick and good service to you. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Ricky, thank you so much for your positive comments about your recent experience at Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Emma, thank you for your kind review. We are happy to hear that we were able to accommodate you with a rental while your repairs were being done. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we appreciate your feedback! I would be happy to assist you with your floormats but would need further information as you listed all of our service representatives on your review and not sure who you were assisted by. Please email me at ereyes@cam-usa.com, I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Thea, we're so glad that we were able to go above and beyond your expectations! Thank you for the great review! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Karl, congratulations on your brand-new Nissan Frontier and welcome to the Nissan of Torrance family. Glad you love your awesome truck. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Faviola, thank you for taking the time to write such a wonderful review for Marcell. Your feedback on this review leads me to believe that the 1-star review was an error. I know I had replied to a small survey you had filled out and expressed that the rating and survey were a reflection of the service provided by Marcell. We understood your concerns and did address them with our GM and Sales Managers as we do not condone of that behavior from any of our employees/departments. As stated on my previous response you will soon be receiving another survey via email, that is Marcell's personal report card, so we really hope the rating is based on the service he provided. If you have any questions or concerns, we are happy to further discuss. If you would like to provide him with a 5-star review, please just log in and edit your review. Thank you once again for expressing your positive experience with Marcell, it really means a lot. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Bailey, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cindy, we are truly disappointed to hear that your experience was not to your satisfaction. We understand how important it is to have strong communication, and it is unfortunate that we fell short. I will use your feedback to coach our team as we strive to provide top quality service and falling short is unacceptable. Kind Regards, Elizabeth Reyes Customer Relations Manager