Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra | Page 22

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
269 Reviews
4.7

269 Reviews

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269 Reviews of Marcell Saavedra

January 27, 2025

Dealership Rating
Employee Rating

Marcel was kind, informative and very efficient. Answered all my questions he made me feel important and like I was the only one having service done More

by NEENAJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Nissan of Torrance responded

Hello Neena, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 23, 2025

Dealership Rating
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Very nice and helpful people, took care of my service needs and concerns I had about my vehicle, I will return to this Dealership. More

by DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2025

Nissan of Torrance responded

Hello, we are happy to hear that our team was able to resolve your concern with your vehicle. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 18, 2025

Dealership Rating
Employee Rating

We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, Capri Blas , Richard Burns, David Campos, Jimmy Vasquez

Jan 22, 2025

Nissan of Torrance responded

Hello Tom, we are disappointed to hear that your experience was anything less than exceptional. I did speak with your Advisor and the Service Manager, and they clarified that the quote for $300 was not for a rotation it was to remove and replace the stripped lug nuts from your wheels. As for the oil change you were charged $39.99 + tax, as for the rotation they did quote you $29.99. Your Advisor also stated that he did advise your wife that service would take longer as Saturdays are our busiest days; however, stated that the service was a little over 2hrs long, he was a bit confused about the time frame provided on this review. If you wish to further, please don't hesitate to reach out to us. Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 22, 2025

Tom responded

Hi Elizabeth - to clarify, the $300 for removing a "stripped lug nut" wasn't, since I could do the rotation at home the next day. So basically they told my wife that it was so complex you needed extra labor to perform something that I could do at home with basic home tools. 2nd the service could have been a "little 2 hours long", but the car was release by 14:40, I have the phone calls we made + the credit card charge as proof. So took at least 4:30hrs. for a service pre discussed. and 3rd I was charged $39.99 + tax after a 15 minute call where you wanted to charge $79.99 + tax. I have both quotes on my hand if you want to look at them finally my wife went on a Thursday not saturday

January 17, 2025

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Very friendly but I didn’t like it when they said I needed spark plugs when I just had it done somewhere else. Marvel said it is because by looking at mileage they suggested it but they fint even look More

by linda
Service Price Transparency
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Recommend Dealer
Yes
Jan 22, 2025

Nissan of Torrance responded

Hello Linda, thank you for bringing this matter to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 17, 2025

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Employee Rating

My complaints are not necessarily with the dealership, but with my Nissan rogue that had to have its engine replaced at 9000 miles and then further problems. And shortly after getting my car out of the sh More

by Cindy B
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2025

Nissan of Torrance responded

Hello Cindy, thank you for your sincere review and clarifying that the dealership is not the issue. If you proceed with these concerns, please contact Nissan Consumer Affairs at 800-NISSAN-1 for further assistance. Best of luck and if there is anything we can further assist you with please don't hesitate to contact us directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 15, 2025

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The work that was needed on my vehicle was completed and done efficiently. Good job. More

by felsmith.2017@gmail.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Nissan of Torrance responded

Hello, we always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! Thanks for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 05, 2025

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Employee Rating

Looking forward to doing business with Nissan of Torrance again. Very friendly and helpful staff. More

by CYNSONKO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 08, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 01, 2025

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Employee Rating

Service was great and the staff is friendly and helpful. Thanks for helping me keep my car in great working order. More

by ISENGAST
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 03, 2025

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2024

Dealership Rating
Employee Rating

Nissan of Torrance is my go to Service Center for all of my 2022Frontier needs. Service Advisor Marcell Saveedra is the consummate professional when it comes to customer service satisfaction. Thank you! More

by FMALBREW
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 27, 2024

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2024

Dealership Rating
Employee Rating

Marcell was great. He explained what needed to be done and was very efficient getting me checked in and on my way home. The car was clean and ready as promised. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2024

Nissan of Torrance responded

Hi Rob! We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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