1,000!
!!!!! Marcell deserves a raise ASAP! He has the best skills when it comes to customer service. Always smiling, making the client feel so welcomed, ext
!!!!! Marcell deserves a raise ASAP! He has the best skills when it comes to customer service. Always smiling, making the client feel so welcomed, extremely communicative, so reachable. Some employees may have good technical skills but Marcell has the best skills, human skills! Communication, politeness, gives the client the sense of security and confidence, greets the clients with smile (even though was 7:30am), basically 101 human communication skills which is lacking so much nowadays. Which is why Marcell stands out not only because of his skills but also in contrast with some of his work mates. I am making such a big statement because I have 10 years of sales and marketing experience, I've been the Keystone Speaker at many cooperate conferences and Marcell is the ideal type of employee! Congratulations!
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by PDROVO
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Sep 09, 2026 -
Nissan of Torrance responded
Wow, thank you for your amazing feedback! Marcell truly goes above and beyond to provide exceptional customer service. We are lucky to have him on our team. Thank you for recognizing his skills and making such a big statement about his work. We are delighted to have such satisfied customers like you. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
My experience was professional.
My car service was completed in a timely manner. My car was delivered early enough so I was able to attend my next appointment as scheduled
My car service was completed in a timely manner. My car was delivered early enough so I was able to attend my next appointment as scheduled
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by DMILLERDA42
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Sep 03, 2026 -
Nissan of Torrance responded
Thank you for your kind feedback! We are thrilled to hear that your car service was completed professionally and in a timely manner. We always strive to deliver exceptional service to ensure our customers are able to stick to their busy schedules. See you at your next appointment!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
I bought my car a this dealership and Marcell has not
only been kind and helpful but he listens to my concerns and takes good care of my car. He’s awesome and very knowledgeable too!
only been kind and helpful but he listens to my concerns and takes good care of my car. He’s awesome and very knowledgeable too!
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by LADRIANAAV2015
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Nissan of Torrance responded
Thank you so much for your kind words! It makes us so happy to hear that Marcell provided you with excellent service and took care of your car. We're proud to have him on our team as he is truly knowledgeable and dedicated to helping our customers. Thanks for choosing Nissan of Torrance and we look forward to serving you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager
Marcell was very informative.
I enjoyed ice water and read my newspaper. Berry comfortable. All work was done on time. Marcel felt me informed on the progress of the service.
I enjoyed ice water and read my newspaper. Berry comfortable. All work was done on time. Marcel felt me informed on the progress of the service.
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by MSCOTT942
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Sep 03, 2026 -
Nissan of Torrance responded
Thank you for your kind review! We're thrilled that you had a comfortable experience with us and that Marcell kept you informed throughout the service. We appreciate your business and hope to see you again soon.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Fresh coffee Kindly greeted Clean surroundings Easy
access to charging stations and desk space Little distractions as I read
access to charging stations and desk space Little distractions as I read
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by IDPEER
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Sep 04, 2026 -
Nissan of Torrance responded
Hello, thank you for your high star rating! We appreciate your business! Kind Regards, Elizabeth Reyes Customer Relations Manager
Marcell is an excellent advisor.
Friendly demeanor with great communication and knowledgeable of the the services required .
Friendly demeanor with great communication and knowledgeable of the the services required .
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by Mchjvr12
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Nissan of Torrance responded
Thank you for your review! We're so glad to hear that you had a positive experience with Marcell and that he was able to provide great communication and knowledge. We value our customers and strive to provide the best service possible.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Easy meeting with service providers Efficient and
comfortable Clean environment, responsive to my vehicle concerns and offered a personalized video clip at departure ( nicely illustrated).
comfortable Clean environment, responsive to my vehicle concerns and offered a personalized video clip at departure ( nicely illustrated).
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by IDPEER
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Aug 30, 2026 -
Nissan of Torrance responded
Thank you for your kind words! We are thrilled to hear that your experience with our service providers was easy and efficient. We take pride in providing a clean and comfortable environment for our customers and we are happy to offer personalized videos to keep you updated on your vehicle. We appreciate your support and hope to see you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager
He care about what I was saying and listen he let me know
what was going on with my Rouge he offered me a ride home I told him I will hang out with him he is the kindness person I would give him 20 star 🌟
what was going on with my Rouge he offered me a ride home I told him I will hang out with him he is the kindness person I would give him 20 star 🌟 if could he is my person too fix anything on my Rouge thank you Marcell being a good person that care about his customer and support for his customer family.
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by Luvinya1
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2026 -
Nissan of Torrance responded
Thank you so much for your kind words and 5-star review! We are thrilled to have Marcell on our team and we're proud to hear about your positive experience. Customer satisfaction is our top priority and we're always here to help with any car repairs you may need. We look forward to serving you again in the future!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Always professional, courteous, accommodating, and
honest. Don't ever change! Always maintain integrity I love the fact you sent an Uber to come get me when my car was ready
honest. Don't ever change! Always maintain integrity I love the fact you sent an Uber to come get me when my car was ready
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by CNIKONFILM
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Aug 27, 2026 -
Nissan of Torrance responded
Hello, thank you so much for your kind words! We believe in providing top-notch service to our customers and it's great to hear that you appreciate our efforts. We'll always strive to maintain our integrity and go above and beyond to make your experience with us exceptional. Happy to help in any way we can! Kind Regards, Elizabeth Reyes Customer Relations Manager
He listens to us and communicates issues needed very
welll He has good customer service
welll He has good customer service
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by Cgguerrero128
Verified Customer
Verified Customer
Other Employees Tagged:
Marcell Saavedra
Aug 27, 2026 -
Nissan of Torrance responded
Thank you so much for your positive review! We pride ourselves on excellent communication and customer service, and we're happy to hear that you've had a great experience with Marcell. We look forward to working with you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager