Marcellis Smith

Marcellis addressed all my concerns and kept me informed on the various stages of my service. on the various stages of my service. More

by NYCARR Verified Customer Verified Customer

Report | Print

Called the dealership about my 23 Ridgeline headlight assembly holding moisture inside of the housing. Marcellus answered the call and had me bring the truck in for inspection. After inspection they orde assembly holding moisture inside of the housing. Marcellus answered the call and had me bring the truck in for inspection. After inspection they ordered the light assembly and replaced it the following day under warranty trucks mileage is only 16000, and under the 36 month coverage. Thanks to the service team for quick and easy warranty repair! More

by jrabrks Verified Customer Verified Customer

Report | Print

Marcellis was very helpful explaining options and cost he also keep me informed about the time he could release car back to me also keep me informed about the time he could release car back to me More

by frankbobank Verified Customer Verified Customer

Report | Print

Had a recall performed on my vehicle and the team was able to complete the job with the day. able to complete the job with the day. More

by JOSHUA.MICLAT Verified Customer Verified Customer

Report | Print

I can not say that the problem is resolved yet. I have to return tomorrow. The first rep I worked with was nice enough however when I came back what I was told was incorrect. Upon speaking to Marce I have to return tomorrow. The first rep I worked with was nice enough however when I came back what I was told was incorrect. Upon speaking to Marcellis. I discovered that not only was I mislead but that what I purchased would not fix the problem and would cost me 600$+ When I questioned what was happening, I was taken to an office and questioned, I felt like she was telling me it was my own fault and not the lack of service nor clarity on behalf of the department I was working with. As of now I am unhappy with the service provided and I expect more from people who are supposed to be there to guide me in my repair decisions so that this doesn't happen. She tried to tell me that the 175$ charge to diagnose the car was probably what he was trying to save me. If I had kept my business at Toyota they would have waved the fee if I chose to get the work done with them. More

by mongerkristen Verified Customer Verified Customer

Report | Print

The staff was very nice and wonderful. Service manger was so excited and greet me with big smile Service manger was so excited and greet me with big smile More

by WNG4 Verified Customer Verified Customer

Report | Print

They do great work. I was very satisfied. I would recommend Honda of the Avenues to anyone. I was very satisfied. I would recommend Honda of the Avenues to anyone. More

by suzannerogers1985 Verified Customer Verified Customer

Report | Print

My experience was great and I am very happy with my new tires. Marcellis was awesome! tires. Marcellis was awesome! More

by PRKING99 Verified Customer Verified Customer

Report | Print

Oil change comes to 100$ and no coupon is eligible worst place . Need to reduce price place . Need to reduce price More

by Kguhan Verified Customer Verified Customer

Report | Print

I did not like no one seemed to mention that when I purchased the car that it needed to be at 15 % for oil changes. I was promised with my deal 3 free oil changes and it was not there. Marcel's attitud purchased the car that it needed to be at 15 % for oil changes. I was promised with my deal 3 free oil changes and it was not there. Marcel's attitude towards it at the beginning was not helpful. The fact also the car had major marks on it after the car wash and no one noticed until I said something was another negative. The experience should be better and I hope someone gets with John and the managers with me to discuss what was said during my car deal. That needs to be honored. More

by capturebyari Verified Customer Verified Customer

Report | Print