Marcin Paluch | Page 13

Marcin our sales person is #1 We read the reviews and came to see Marcin to show us a CX-5 we were interested in. Since I could not go as I was working my wife went alone to t We read the reviews and came to see Marcin to show us a CX-5 we were interested in. Since I could not go as I was working my wife went alone to the salon. Marcin showed my wife the car, and other cars so she could see the differences and took my wife on a test drive. My wife was un-decided since I was not with her. She did not know if she was comfortable or not in the car. So Marcin made arrangements for her to take the car home for the day and get a better feel for it. Well she fell in love with the car. Next day I came home from a business trip and went to see Marcin to do the deal. He is amazing!!! He had the car filled up, cleaned and I was in and out of the salon in 90 minute. He followed up with us the next day to make sure everything was good and really (sincerely) took care of all our needs and requirements. We are very high maintenance customers. Marcin exceeded all our expectations. If you come to this dealer and don't go see Marcin you will be missing out on what really is great service (he knows the meaning of customer is KING) More

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Excellent This dealership was fantastic, and Jerry was incredibly helpful and honest. My mom and I had no shortage of questions, and Jerry was very knowledge. I This dealership was fantastic, and Jerry was incredibly helpful and honest. My mom and I had no shortage of questions, and Jerry was very knowledge. If he didn't know something, he said so and tracked an answer down for me. This was quite different than other dealerships (cough cough Honda in lake forest) that would clearly be making up answers to the point of being rude. At capo Mazda there was no pressure or xxxxxxxx, very upfront sales. And Jerry is not unique in being a great salesman. I went for my first test drive with Marcin and he was equally knowledgeable, friendly and honest. 10/10 would recommend Capo Mazda to everyone I know. More

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Great. I had a great experience with Marcin and Poul, they were very honest and nice. The process of buying was straight and easy. They are professional. I I had a great experience with Marcin and Poul, they were very honest and nice. The process of buying was straight and easy. They are professional. I love my new car. Thank you very much. Julita Monasterska. More

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Great experience! Had a wonderful experience at Capistrano mazda. Marcin was professional, easy going and a pleasure to deal with. He was %100 upfront in our negotiatio Had a wonderful experience at Capistrano mazda. Marcin was professional, easy going and a pleasure to deal with. He was %100 upfront in our negotiations and gave me a great deal. I would recommend him any day of the week. No pressure whatsoever and a gentleman at all times. I would also like to mention Moe and Chris who also made the process smooth and stress free. If you want a Mazda this is the place to go! More

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Above and Beyond to provide the Best Service I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came i I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came in to do the paperwork. From the very first phone call to the handover of my new vehicle Marcin provided the best level of customer service. He made the process effortless and enjoyable. Marcin, Paul and the team at Capistrano Mazda were very responsive to my particular needs and delivered the best car buying experience. When it came time to collect my new Mazda 6, Marcin took the time to explain the different features of the car. He showed true passion for his job and obviously enjoyed the experience of helping his customers. I would highly recommend Capistrano Mazda as the place to shop for a new Mazda. More

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Great Leasing Experience First of all, I'd like to state that it was my best experience at a dealership so far. My sales associate was Marcin, who goes above and beyond your First of all, I'd like to state that it was my best experience at a dealership so far. My sales associate was Marcin, who goes above and beyond your expectations. He puts customer service and care as a priority over profit. I spent around 6 hours at the dealership overall, and he made sure that I was comfortable and relaxed throughout. He provided complimentary beverages, and was very open to reasonable negotiations. He got me into a 2017 Mazda3 for much lower than any of the other dealers I went to, and was helpful every step of the way. The finance specialist Kevin, and the manager Tom were quick to correct any mistakes and were very open to negotiations as well. I highly recommend that everyone go to this dealership first when considering a Mazda. More

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New Mazda CX-5 Titanium Mica Purchase Working with Capo Mazda was a pleasure. I received an email with a personalized video from Marcin within a few hours of submitting an online inquiry Working with Capo Mazda was a pleasure. I received an email with a personalized video from Marcin within a few hours of submitting an online inquiry for my vehicle of interest. Marcin responded to all of my inquires i.e. vehicle pricing, financing terms, color availability, etc. in a very expedient manner. My first visit to the dealership for a test drive was very smooth with no pressure for a sale. When I made the decision to purchase the vehicle Marcin, Tom and Kevin made the process very quick and smooth. The purchase process was by far the quickest I have ever experienced at a dealership with the total time being a little over an hour versus the typical 2-2.5 hours that normally occurred in my past experience. Another bonus, Capo Mazda offers 1 year of complimentary service for all new car purchases! I would definitely recommend Capo Mazda to my friends and family. More

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Great experience all around! Although I live in LA, I contacted Capo Mazda due their competitive pricing. When I emailed a question about the car, they responded with an answer A Although I live in LA, I contacted Capo Mazda due their competitive pricing. When I emailed a question about the car, they responded with an answer AND a personal video to further explain their answer (on a Sunday afternoon, no less). A week later, I was able to go and test drive the vehicle. Marcin was super knowledgable about every aspect of the car, and at no time did I feel pressured to buy. After a few more emails with questions I had, I purchased yesterday and all the staff I encountered was great! I would recommend anyone to visit Capo Mazda anytime. More

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Great Informative Purchasing Experience I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family la I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family later this year and needed a new car to support our growing family. Getting ready to be new parents can be very stressful and we felt that purchasing a Mazda at Capistrano Mazda was one of the easiest decisions and purchase we've made since the beginning of our pregnancy. I can write a very long review telling you why I had such a great experience with Marcin but I'll limit myself to three main points: 1. Information During the entire process, I didn't feel like Marcin was trying to "sell" me a car. It felt like he was a partner during the different stages of my inquiry, decision, evaluations and final purchase (in this case lease). He was able to give me information and details regarding each vehicle (Mazda 6 vs. CX-5). He gave me comparison of features in different trim levels (Sport vs. Touring vs. Grand Touring). I felt like I was very well informed during each stage of my decision making process with Marcin's help. Marcin was also able to provide me additional information regarding the vehicles that was not listed on the Mazda websites. 2. Availability We had call the dealership ahead of time to let them know we'll be coming on Saturday morning. When we got to the dealership, Marcin was ready to greet us. We also appreciated the General Sales Manager, Tom Deering, coming out to greet us as well. We felt like we had the full support of the dealership. After we completed our lease agreement and shook hands. Marcin told us to contact him (text or phone) if we have any questions - even if it's a question about how to use the technology on the car or what a certain dashboard light means. 3. Customer Service We were at the dealership from around 10AM until around 3PM in the afternoon. It took longer because I had a lot of questions in which Marcin was very patient and answered them all. Since I'm pregnant, I really needed some food/water during the transaction. Marcin brought me water, popcorn and candy to munch on while I was reviewing the leasing/purchasing options with my husband. Marcin called us the next day to make sure everything went well with the new car after we left the dealership. Marcin have offered to help me put on the new license plates when my license plates arrive in the mail. I had a very good experience at Capistrano Mazda. I'd recommend them to anyone who's looking to purchase a car. More

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Best Car Dealership to purchase your next car! After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioshi After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioship mission with their customers and that is a great thing because of their smileage pricing program (they never charge more than the car's Manufacturer's Suggested Retail Price)!!! I have been in contact with Marcin a few weeks before I came in because I really like to know more about the car that I wanted to purchase and do my research. He gave me a lot more information that I needed (he even sent me a custom video with the car!) and you can feel that he has that burning passion to help other people! When I finally came in, Diego greeted me right away, helped me test drive the car and answered more questions that I had. While working with the price of the vehicle, Moe and Diego helped me even lower down the price of the new car through the loyalty discount program and also for being in the United States Navy! I am very thankful for them because I was able to buy the car that I wanted without having to worry about paying more than I should. I would like to thank Joe(also a Manny Pacquiao fan) for his patience for helping me fill out all those financing paperwork! After making the purchase, Marcin walked me through the different features of the car and spent another hour or two giving me more information (i.e, Free satellite radio activation, Bluetooth, Navigation, etc.) and he didn't have to do that! By the way, the car that I purchased was the none other than 2016 Mazda Miata MX-5 4th generation! Very fun car to drive! Go to this dealership now! More

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