Marckell Johnson | Page 25

Ferman. So happy! Great customer service. Marckell is the MAN! Bought my last two vehicles from a Ferman and I am very happy! Thank you Marckell! So happy! Great customer service. Marckell is the MAN! Bought my last two vehicles from a Ferman and I am very happy! Thank you Marckell! More

by bayern.sws Verified Customer Verified Customer

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Unimpressed and Disappointed. My wife and I worked with Marckell to purchased a preowned Ram truck for our small business. The price seemed appropriate for the year, model, and con My wife and I worked with Marckell to purchased a preowned Ram truck for our small business. The price seemed appropriate for the year, model, and condition (more on condition later) and he worked with me to get a fair price for our trade. We enjoyed working with Marckell very much. That unfortunately is where the good ends. During the prebuy inspection I conducted I noticed the exhaust pipe had slipped out of one of the clamp joints. It was noticeable from simply looking under the wheel well and how it was missed on the safety inspection when so blatantly obvious should be concerning to anyone taking their vehicle into a dealer owned shop. I mentioned this to Marckell and he said since the service dept was closed that day that he would adjust the vehicle price to reflect this so I could get it fixed. I though this was an acceptable solution and choose to move forward with the purchase. My wife and I have impeccable credit and choose to secure financing prior to arriving at the dealership as we have found this just makes the process smoother but when we got into the finance office to begin signing the paperwork the representative Juan was less than polite and helpful. He seemed incredulous that we had gained pre-approval and questioned what exactly our letter provided from the bank. He mentioned several times that "he had been doing this a long time and had never... ect ect." Well it just so happens that my wife has ALSO worked in the car industry for many years including in the finance office for one of the largest dealer networks in central Florida. His curt and cursory explanation of dealer paperwork that he passed of as "standard state package stuff" when we asked a very simple question, was insulting and rude. Apparently we were just supposed to sign where our appropriate color highlighter mark appeared and not speak…? Perhaps you shouldn't treat you customers like they know nothing of your industry. After completing all the paper work we got into our new to us truck and drove the hour and a half back to Orlando. Here is where the fun part comes in. The next day, literally the next morning, I get in the truck and start it and the check engine light comes on. Concerned I take it to the local Ram dealer and ask them to please investigate. The report I got back made me want to throw up. The dealer said they found a bad u joint, bad ball joints, an unperformed safety recall, the broken exhaust I mentioned earlier, TMPS service light and a failing turbo. The price to repair was $8100.00. How this vehicle passed a safety inspection before it was offered for sale is beyond me but I find it disgusting that this truck immediately needed nearly ten grand in work before I had driven it 200 miles. I dont see how the dealer could not have known of these issues if they had performed a safety inspection, as the tech at the Ram dealership advised he could tell there were issues just from driving the vehicle. But then when we were signing paperwork the finance manager didn’t try to sell us warranty upgrades, he literally took the paperwork, said he didn’t think we would want it, lined through it and had us sign waiving the extended warranty. Almost like he knew the vehicle would need extensive work and didn’t want us to bring it back… Additionally we were told while at the dealership that they do not sell used vehicles that have been modified. We were told that if any modifications were done they send the vehicles straight to the auction. Turns out that was a bald face lie as the Ram dealership says it has an aftermarket exhaust and had been tuned with an aftermarket programmer. More

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Excellent Customer Service Thank you Marckell for helping me out with the process. We actually pulled off the Birthday surprise! Your customer service exceeded my expectations f Thank you Marckell for helping me out with the process. We actually pulled off the Birthday surprise! Your customer service exceeded my expectations for sure! More

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Fantastic experience From the time I arrived to the dealership until the time I left was a great experience. I was greated promptyly by Nate who offered me some help to wa From the time I arrived to the dealership until the time I left was a great experience. I was greated promptyly by Nate who offered me some help to walk the lot. After finding the car I wanted we sat down at Nate’s desk to talk numbers. He was very honest with me and gave me their bottom line price after a bit of negotiating, which i was very pleased with. After we settled on a price I talked to their finance advisor named tonsel (I think that’s how you spell it). Normally I dread taking to the finance staff but I was pleasantly surprised! He was great as well and helped me run through my options as fast as possible and even helped me get a lower percentage rate on my loan! I can’t say enough great things about their staff and my experience! More

by smathe13 Verified Customer Verified Customer

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Marckell Johnson - Best Customer Service ever I have been dealing with Marckel for about 10 years now, and have bought 5 vehicles from him so far. He has always followed thru on commitments and i I have been dealing with Marckel for about 10 years now, and have bought 5 vehicles from him so far. He has always followed thru on commitments and is a true gentleman. I am not an easy person to deal with, and he always seems to do it with style and professionalism. I would definitely recommend him. More

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Solid experience. Good customer service and prompt sales process. Marckell was a true pleasure to deal with. Happy with the CPO warranty and condition of the vehicle. Good customer service and prompt sales process. Marckell was a true pleasure to deal with. Happy with the CPO warranty and condition of the vehicle. More

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Professional, Quick, and Phenomenal Came in 11/9/18 and left 3 hours later with a 2016 Chevrolet Tahoe with a surprisingly pleasant experience. Marckell Johnson is a great Salesman and w Came in 11/9/18 and left 3 hours later with a 2016 Chevrolet Tahoe with a surprisingly pleasant experience. Marckell Johnson is a great Salesman and would reccomend asking for him if you would like purchase a vehicle and not waste anytime like you usually do at a car dealership. Start to finish Ferman knew what I needed and that I didn't have all day to waste. I live in St. Petersburg would drive back to Ferman Chevrolet of Tampa the next time I need a vehicle. Thank you Marckell Bill Gross aka Phil Tahoe More

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Great Experience I was very satisfied with the service I received. Marckell was extremely helpful and he gives great customer service, I would definitely recommended t I was very satisfied with the service I received. Marckell was extremely helpful and he gives great customer service, I would definitely recommended this dealer to friends and family. More

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TRULY EXCEPTIONAL Ferman Automotive group has been nothing short of exceptional. I was in the market to purchase a truck. Every person from Ferman that I had the pleasu Ferman Automotive group has been nothing short of exceptional. I was in the market to purchase a truck. Every person from Ferman that I had the pleasure of dealing with treated my family and I like we were the only ones that mattered. Jonathan Reth the used car director making the numbers work. The best salesman, Marckell Johnson, is the most courteous, responsive, and professional salesmen I have ever dealt with. Juan Flores who helped us in financing answered all of our questions and made the process seamless. I cannot say enough good things about the Ferman Automotive group and the team specifically at Ferman Chevrolet Tampa! More

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Very Impressed!! Wanted Jeep Patriot I saw online. Shawn and Marckell made sure I left with the Jeep Patriot. My wife and I are very happy!! Thanks guys!! Wanted Jeep Patriot I saw online. Shawn and Marckell made sure I left with the Jeep Patriot. My wife and I are very happy!! Thanks guys!! More

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