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Marco Fausto
366 Reviews
366 Reviews
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366 Reviews of Marco Fausto
August 05, 2020
I would like to say thank you Marco He’s been great I would like to say thank you Marco He’s been great service advisor. Always on top of our problems with the cars. Thank you again Marco I would like to say thank you Marco He’s been great service advisor. Always on top of our problems with the cars. Thank you again Marco More
by tatiana2333
Verified Customer
July 30, 2020
As always, service was professional, friendly and prompt. I really like the inspection video that they provide. They are always transparent and it’s very apparent how much the service department cares about I really like the inspection video that they provide. They are always transparent and it’s very apparent how much the service department cares about providing excellent customer service. More
by TW+SW
July 27, 2020
Best customer service as always! I've been going to Pacific BMW for few years and never had one bad experience. Always treat you like their most important customer! Marco is always GR I've been going to Pacific BMW for few years and never had one bad experience. Always treat you like their most important customer! Marco is always GREAT More
by TOMLEE
Other Employees Tagged: Galo Mora , Chris Choe
July 21, 2020
Bad experience. The service department could not answer any of my basic questions like “when will my car be ready” or “what service is recommended.” I had to constantly be the proactive one and call and te any of my basic questions like “when will my car be ready” or “what service is recommended.” I had to constantly be the proactive one and call and text Marco to get any info. The service department failed to identify $3000 worth of repairs that I had to do at another bmw repair center onlu 1 week after Pacific BMW was supposed to have done. Will not be returning here for future service. More
by JRC
July 20, 2020
BMW Recal All good EXCEPT Tires marked as checked and 'inflated' HOWEVER, when I got in, the TIRE LOW light was on. Pretty silly to have it there for 2 thi All good EXCEPT Tires marked as checked and 'inflated' HOWEVER, when I got in, the TIRE LOW light was on. Pretty silly to have it there for 2 things and 1 of the 2 was a FAIL. More
by james.r.ewing
July 15, 2020
Emergency Service X3 stopped on the 110, BMW got it towed to Pacific. They found a loaner for my wife to get home, sent a video update of what was wrong, fixed it quick X3 stopped on the 110, BMW got it towed to Pacific. They found a loaner for my wife to get home, sent a video update of what was wrong, fixed it quickly. Great work! More
by CENTECENG
Other Employees Tagged: Service Mgr
July 13, 2020
It’s always a pleasure working with Marco! He makes the experience stress free, keeps me updated, and most importantly, never waste with my time! experience stress free, keeps me updated, and most importantly, never waste with my time! More
by TIASHIPMAN
Other Employees Tagged: Yesayi Panossian
July 08, 2020
All the staff was friendly and efficient. Even with covid they seemed to have a system that kept everyone safe and distanced. Really appreciate the safety measures and the work they did on my car. they seemed to have a system that kept everyone safe and distanced. Really appreciate the safety measures and the work they did on my car. More
by HYO.RIM
July 03, 2020
I waited over 30 minutes for my car to be brought down to me by the Porter after I had already paid my invoice. People waiting after me had already left. Only after yelling at the staff, my car was fetched me by the Porter after I had already paid my invoice. People waiting after me had already left. Only after yelling at the staff, my car was fetched. My BMW lease is up in 1 month. Needless to say, not leasing another so I don’t have to waste my valuable time in the service line. Worst most frustrating experience. And I paid $317 for a simple oil and filter change. You would think I would have been afforded better customer service. What a waste of time and energy! More
by vrpanossian
Other Employees Tagged: Daniel Ramirez
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