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Marco Fausto
366 Reviews
366 Reviews
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366 Reviews of Marco Fausto
September 07, 2020
Quick and painless to get service done. Called to make an appointment they are very flexible on getting the time you need. Came in and seen within the next 5 min. Got the rental right away as well appointment they are very flexible on getting the time you need. Came in and seen within the next 5 min. Got the rental right away as well More
by EBIGLETE
Verified Customer
September 02, 2020
Very pleased with the service. My car was done the same day. Everyone was very polite and professional. I felt very comfortable with how careful everyone was given the COVID situation. Everyone wore masks, day. Everyone was very polite and professional. I felt very comfortable with how careful everyone was given the COVID situation. Everyone wore masks, my service loaner was sanitized as well as my car when I picked it up. Thank you More
by David T
Other Employees Tagged: Amie Gasabyan, Manuel Cruz , Henry Burmayan, Narek Petrosian, Gilbert Pogosyan, Daniel Ramirez
August 27, 2020
Very professional place. Marco Fausto is very nice professional and helpful. Quality and great customer service.. definitely will come back for my services needs.. very good place. professional and helpful. Quality and great customer service.. definitely will come back for my services needs.. very good place. More
by SWEETHEART8483
August 26, 2020
Marco was gracious and accommodating. Staff were very nice while I was there. Their Covid procedures made me feel comfortable. Great experience overall. Thank you! nice while I was there. Their Covid procedures made me feel comfortable. Great experience overall. Thank you! More
by sharkeymcgee
August 26, 2020
Screw this place. Wasted my time and didn’t fix my car even though I had a warranty...never take your car to Pacific BMW even though I had a warranty...never take your car to Pacific BMW More
by ERICWESTNEW
Other Employees Tagged: Amie Gasabyan, Manuel Cruz , Henry Burmayan, Narek Petrosian, Gilbert Pogosyan, Daniel Ramirez
August 17, 2020
Very accommodating for servicing dates and times. The staff were very helpful, especially during the virus pandemic, for checking in the car and receiving a rental car and keeping everything safe and pro staff were very helpful, especially during the virus pandemic, for checking in the car and receiving a rental car and keeping everything safe and protecting all of us. Being an older client, they also helped me maneuver through the whole process using your phone. The service was done quickly and efficiently and I appreciated having the car cleaned from top to bottom, in and out. Hats off to my service representative, Marco, who always does an exemplary job working and helping me out. More
by TROY4SC
August 11, 2020
Great experience - as always! No dealership is perfect but Pacific BMW has surpassed my expectations since the first day I came in and has come pretty close to perfection. Servicin No dealership is perfect but Pacific BMW has surpassed my expectations since the first day I came in and has come pretty close to perfection. Servicing your vehicle is an absolute breeze. You get video messages from the technician working on your car to explain exactly what is being done and if they find anything unexpected. Very cool feature that adds transparency to a typically opaque process. Wonderful measures have been taken during the pandemic so you don't actually need to go in to get your car serviced. More
by MI-ATS-V
Other Employees Tagged: Manuel Cruz
August 06, 2020
Service was ok except for the fact that I wanted windshield wiper blades replaced because they were smearing. They were replaced in January but did not hold up and needing replacement. Rep checked w windshield wiper blades replaced because they were smearing. They were replaced in January but did not hold up and needing replacement. Rep checked with her service manager and he refused to do it. Very disappointing since we purchased the added service plan that covers this. I was told replacement only once a year. Not acceptable. Will consider other brands because BMW is nickeling and diming customers More
by CFRATTOLIN
August 06, 2020
Overall service is exceptional. I love that the technician working on your car send you a video of what was worked on. The only issue is that check in takes such a long time. I’m hoping this is due technician working on your car send you a video of what was worked on. The only issue is that check in takes such a long time. I’m hoping this is due to Covid. The person who ends up helping you is not the person that you were scheduled with. Other than that everything was Great. For most part everyone was very professional in service with the exception of someone working in parts whom did not seem to possess knowledge when ask questions. More
by Lex
Other Employees Tagged: Galo Mora , Eduardo Tiempo
