Marco Fausto | Page 32

The service department was the worst they seemed uninterested in finding out what was wrong with my car on two separate occasions. The second time I provided video evidence and still this dealer cla uninterested in finding out what was wrong with my car on two separate occasions. The second time I provided video evidence and still this dealer claimed they could not duplicate the issue after having the care for more than 1 week. The other issue is that they quoted me nearly 2k on recalibrating a sensor. I decided to take this to a different dealer as Pacific seemed incapable and Center BMW was able to identify the issue after only having the car for 4 hrs and they fixed it with no problems in addition the same repair they quoted me 1k. Stay away from Pacific BMW More

by berry.bowen Verified Customer Verified Customer

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Incredible service, nice people, quality care of my vehicle. Really happy with the experience- they are high tech and timely. I would highly recommend this group vehicle. Really happy with the experience- they are high tech and timely. I would highly recommend this group More

by saman.sizdahkhani Verified Customer Verified Customer

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Awesometastic. My service advisor, Marco is extremely knowledgeable and customer focus. I appreciate the fact that he always takes time to provide a outstanding service experience. knowledgeable and customer focus. I appreciate the fact that he always takes time to provide a outstanding service experience. More

by JEDWARDBLACK35 Verified Customer Verified Customer

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I wish I could have given zero stars because that’s how much work was done to my car. Left it with service all day, car promises by closing at 5. Went to pick up my car after 8 hours. They didn’t get to it much work was done to my car. Left it with service all day, car promises by closing at 5. Went to pick up my car after 8 hours. They didn’t get to it. No work was done on my car. Total waste of time. Service representative Marco was rude and service Manager Edgar unhelpful. I will never buy another car from Pacific. More

by LARRY.FROCH Verified Customer Verified Customer

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They respect your time Was in and out quickly for drop-off and pickup. Also, they respected the social distancing protocols. Work was done promptly. No complaints. Now I'm Was in and out quickly for drop-off and pickup. Also, they respected the social distancing protocols. Work was done promptly. No complaints. Now I'm just typing words to meet the minimum. More

by reidreidreid Verified Customer Verified Customer

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Everyone is always so accommodating at Pacific BMW. Do you me waiting, they continue checking up on you to see if you’ve been helped. you me waiting, they continue checking up on you to see if you’ve been helped. More

by annav1983 Verified Customer Verified Customer

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Marco Fausto is an asset to your shop. I had a great experience with my last service at Pacific BMW center as usual. Marco is the best of the best advisor I've ever seen. Also, thank you I had a great experience with my last service at Pacific BMW center as usual. Marco is the best of the best advisor I've ever seen. Also, thank you the service team for your hard working and excellent job. Warmest Regards, Jila Ahdoot More

by JILA Verified Customer Verified Customer

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Marco and Pasquale were great. Did exactly what they said that would and made the process super easy and stress free. Would highly recommend to anyone. that would and made the process super easy and stress free. Would highly recommend to anyone. More

by GEORGESJP29 Verified Customer Verified Customer

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I been a client for eight years taking my cars to the service department. Marco has been taking care of me at visits. And he provided me with a very profesional service, on time appoiments usually waiti service department. Marco has been taking care of me at visits. And he provided me with a very profesional service, on time appoiments usually waiting for me to arrive at the dealer. Never had to go back never had problems with my car after a visit. Nice Nice cars on service during the te. Repairs.excellent customer service. More

by gquesada0317 Verified Customer Verified Customer

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Marco was great All of my issues were taken care of. I did have to leave my car there for a few days which wasn't ideal, but the fact that I was provided with a loane All of my issues were taken care of. I did have to leave my car there for a few days which wasn't ideal, but the fact that I was provided with a loaner was great and made up for it. Thank you Marco! More

by RB Verified Customer Verified Customer

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