Marco Fausto | Page 33

Great Service Great service and sales team. Service always ensure my car is well taken care of, sales always ensures that I get the best deal, I couldn't be happier Great service and sales team. Service always ensure my car is well taken care of, sales always ensures that I get the best deal, I couldn't be happier. More

by divecha.shaun Verified Customer Verified Customer

Report | Print

Worst experience servicing my car, I waited 1 hour and 30 min in my car just so I can get it serviced instead of it being taken care of, same experience picking up my car, Unorganized I will not return to th min in my car just so I can get it serviced instead of it being taken care of, same experience picking up my car, Unorganized I will not return to this dealership. Two thumbs down! More

by MSP.MIKEFARO Verified Customer Verified Customer

Report | Print

Have not had such a bad experience at any service center like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at t like at pacific bmw. Their property is poorly maintained. My wheel and rim were damaged because they paced a metal tire tread depth device right at the entrance, making it so narrow that cars hit it all the time. There is evidence. Dealer is not willing to admit negligence on their part. Horrible service and support they treat you with utmost disrespect. Management is lacking in customer service skills and does not care about you as a customer. But they are willing to take huge amounts of cash from you. More

by Arman Verified Customer Verified Customer

Report | Print

pretty good overall with no complain The service is good overall. No complaint about that. but there are rooms for better. During the COVID-19, I know some other dealers provide "Stay a The service is good overall. No complaint about that. but there are rooms for better. During the COVID-19, I know some other dealers provide "Stay at home" service for their customers when they schedule for service. The dealer will pick up your car to switch with a loaner car and deliver your car directly after the service is completed. So the customer doesn't need to make a trip to the dealership to drop off the car for service. More

by VIVI L. Verified Customer Verified Customer

Report | Print

Very satisfied with the visit. Every one involved in my visit from checking in, getting a loaner and pick up was very helpful and professional. Really liked the video clip from the Every one involved in my visit from checking in, getting a loaner and pick up was very helpful and professional. Really liked the video clip from the inspection and the feedback. More

by MARTINB1332 Verified Customer Verified Customer

Report | Print

Highly professional, accommodating service; immediate attention when I drove my car in; loaner car availability, good communication with the service agent Marco. At the time of pick-up, my car was clean attention when I drove my car in; loaner car availability, good communication with the service agent Marco. At the time of pick-up, my car was clean and waiting for me More

by RAK1711 Verified Customer Verified Customer

Report | Print

Yes the entire team and experience was seamless from the start to the finish of the service appt. everyone was professional and thorough I appreciate the video of the service check plus the safety measures start to the finish of the service appt. everyone was professional and thorough I appreciate the video of the service check plus the safety measures to limit the spread of coronavirus too. More

by mikem07306 Verified Customer Verified Customer

Report | Print

My experience with Pacific BMW was very poor. My brand new X1 lease had a lot of maintenance problems with the screen and Bluetooth. After multiple trips to the service department the problem is still not new X1 lease had a lot of maintenance problems with the screen and Bluetooth. After multiple trips to the service department the problem is still not fixed. Next, with an exception of two people overall the staff was not empathetic to my situation and did not provide a luxury service. Lastly, the light interior stains if you wear blue jeans which the sales team should warn customers about. Mercedes or Audi light interior does not have this problem. I was very much looking forward to leasing a BMW however, after this experience I unfortunately would not recommend to lease with Pacific BMW. More

by morgan.devaud Verified Customer Verified Customer

Report | Print

Very professional and helpful people.I walked in without appointment,but they helped me in spite of this. I visit them for the second time, and every time I feel their concern, the desire to give the best s appointment,but they helped me in spite of this. I visit them for the second time, and every time I feel their concern, the desire to give the best service!!! More

by Davit Verified Customer Verified Customer

Report | Print

Very poor and unprofessional customer.service, i spoke 3 different people and they all had poor customer service, this is second time me visiting to pacific BMW and the service is getting worst different people and they all had poor customer service, this is second time me visiting to pacific BMW and the service is getting worst More

by kgarapetian Verified Customer Verified Customer

Report | Print