Marco Mercado

I just went through a tough issue with my car and the guys at Toyota could not have been more friendly and understanding about the damage these mice had done to my car. It was enough to boggle the mind. guys at Toyota could not have been more friendly and understanding about the damage these mice had done to my car. It was enough to boggle the mind. These little boogers chewed through three of the four seat belts and they found multiple nests and feces in the knooks and crannies. The further they investigated, the worse it got. But, they were extremely straight forward and communicative about each part of the process AND the cost, as it mounted up. It ended up being a $4000 fix. Thank Goodness insurance covered it. But, they were willing to go the extra mile and initiated the idea of doing preventative measures so we could hopefully prevent it happening again. This was already the second time around this issue in one year at the same amount of cost. They informed me that the prevention part was not going to be covered by my insurance...that was fine...whatever. This really needs to stop. They sent me a VIDEO via TEXT showing me my car and the damage that had been done. To successfully screen off the points of entry the mice were taking, they had to practically take the body of the car apart. This all gave a great sense of transparency with the service department. Charles Alvarez was my agent and he was very sweet and wanted to do anything he could to help me through this. I was there to pick the car up and Charles noticed a glitch in the lights and they realized there was another repair to do so he gave me a loaner car. Called me the next day with an update...turns out there was a part to order and it ended up being a few days. Anyway, through the whole thing they was helpful, friendly and on my side...at least it felt like that. More

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Everyone there was very friendly, very helpful. They were actually very apologetic to the fact that my card got held up there for days, but it wasn’t their fault. It was the fact that there was inc They were actually very apologetic to the fact that my card got held up there for days, but it wasn’t their fault. It was the fact that there was incredible. Mouse damage… It took a lot to repair… And I’m just glad they did. More

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Excellent service, very helpful & provided various payment options to support the customer’s budget without pressure tactics. payment options to support the customer’s budget without pressure tactics. More

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My experience with Toyota of Santa Fe was good. They were fast and very friendly while I was there for the service of my vehicle. They were fast and very friendly while I was there for the service of my vehicle. More

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