Marco Villatoro | Page 11

customer service has worsened (not from Carlos, Marco, or Jason), wait times for smaller jobs has increased. I've gone to other places to obtain service and will continue to do so. Jason), wait times for smaller jobs has increased. I've gone to other places to obtain service and will continue to do so. More

by JOURNEYIMO Verified Customer Verified Customer

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This is by no means against Marco Villatoro as he's one of the greatest individuals I have dealt with in the auto industry. However, Jeep has become such a horrible brand and Ziegler is the worst dealershi of the greatest individuals I have dealt with in the auto industry. However, Jeep has become such a horrible brand and Ziegler is the worst dealership across Illinois. I’ve provided feedback multiple times before, but unfortunately, nothing has changed. At this point, I can confidently say that Jeep has become my most disliked brand, and I hold Ziegler responsible for that. Their focus appears to be solely on selling vehicles, with little regard for customer satisfaction or long-term retention once the sale is finalized. In November 2022, I began leasing my vehicle with a $10,000 down payment, a trade-in, and a monthly payment of $1,135—only to end up stuck with a problematic vehicle for 39 months. Over the past year only, I brought the car to the dealership more than ten times for various issues. In some cases, I was informed that the problems were acknowledged but that I would simply have to live with them. On top of that, the vehicle has had numerous recalls. One of the most frustrating experiences was spending nearly three months—half of November, all of December, and half of January—without heat in my car during Chicago’s harsh winter. During this time, I was also unable to use the vehicle’s electrical features because Ziegler could not accommodate my service request in a timely manner. After finally having the car in their possession for 22 days, I arrived to pick it up only to find that the heating issue was still unresolved. I ended up missing work and driving 90 miles round-trip to the dealership, only to be told that they needed to keep the vehicle longer for further inspection. I even attempted to return the vehicle for free and end the lease in October 2024, but was told I still owed "too much" on it. This entire experience has been beyond frustrating, and I can confidently say that Jeep offers the worst product quality and customer service I’ve ever encountered. I will never consider purchasing or leasing a Jeep—or any of its sister brands—again, and I will be sure to share my experience with others to warn them against making the same mistake. More

by OHansen Verified Customer Verified Customer

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Great customer service Marco in service-Nino D the Jeep guy in sales! The whole team was awesome! guy in sales! The whole team was awesome! More

by NINODIGIULIO Verified Customer Verified Customer

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Carlos treated me like family, I’m going to send all my friends and family here from now on. Thank you Carlos! You are the man. friends and family here from now on. Thank you Carlos! You are the man. More

by justin.bachta Verified Customer Verified Customer

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This was my first time using Zeigler for my cars services. It was recommended to me by a friend who works there, Dave Ferguson. The staff was kind, professional and gave me realistic wait times. Pri services. It was recommended to me by a friend who works there, Dave Ferguson. The staff was kind, professional and gave me realistic wait times. Pricing was fair too. I would definitely recommend to all my friends and family. More

by ALEXANDRIA.GRADISHAR Verified Customer Verified Customer

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Jason & Marco helped me with warranty work that I needed on my Keep Wrangle Sport. Would highly recommend this service Department! on my Keep Wrangle Sport. Would highly recommend this service Department! More

by TONYLARAMIE7 Verified Customer Verified Customer

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Well after 12 years of being a faithful customer after purchasing my 2013 JGC and having all repair work done at Ziegler throughout the years, it's seems like we have to cut ties. A few months ago an Uber purchasing my 2013 JGC and having all repair work done at Ziegler throughout the years, it's seems like we have to cut ties. A few months ago an Uber was available paid by Ziegler to take me home, just a couple weeks ago Marco made the decision to deny that to me. It seems like after 2020 the excellent service is no more. Loaner cars none existent. Being up front and honest about labor times also not necessary to tell the customer. I made a good choice purchasing my 2023 JGCL at Elgin. More

by KATHYMOLEK Verified Customer Verified Customer

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Excellent service , they looked for the root cause of the problem and then repaired it problem and then repaired it More

by Bob G Verified Customer Verified Customer

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Everytime I take my jeep for service they do an outstanding job, Marco villatoro and his crew always do a great job outstanding job, Marco villatoro and his crew always do a great job More

by azul.je53 Verified Customer Verified Customer

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Courteous, professional and efficient. These are the great qualities that I have always experienced @ Ziegler Service Department. I have been coming for about 1 1/2 years. This is why Zieg These are the great qualities that I have always experienced @ Ziegler Service Department. I have been coming for about 1 1/2 years. This is why Ziegler will continue to be my place for my Jeep to get its care and maintenance. Thank you to the entire team! More

by RAVENDAN08 Verified Customer Verified Customer

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