Marco Villatoro | Page 11

Ziegler service is the best! Gary is the best mechanic in the business! I don’t take my truck anywhere else. Gary is the best mechanic in the business! I don’t take my truck anywhere else. More

by Rickb Verified Customer Verified Customer

Print

Excellent communication and trustworthy. Have been coming here for years and never have any issues Have been coming here for years and never have any issues More

by Kieselklan Verified Customer Verified Customer

Print

Very unhappy with the service department. So much was said after multiple meetings and I concluded these mechanics and service department employees are plug in mechanics. They only want to p So much was said after multiple meetings and I concluded these mechanics and service department employees are plug in mechanics. They only want to plug in a computer and do what the computer says is the problem. I was told that the mechanics have to take out a meter for my ram problem. I'm a heavy machinery mechanic and I know myself that I have to take out my meter all the time to figure out a problem. Sometimes the computer doesn't tell you the problem. This dealership sold me the truck and sold me the warranty and this service department has been a added stress to my life. They keep my truck for weeks and sometimes months and half the time it's not fixed. Took my truck in twice for a radiator smell and the second time they found it. Took it in and they find other problems other than what I brought it in for and give it to me back with the same problems. I believe these mechanics are not true ram mechanics. I wonder if they took any factory classes and how many and how long.. I took the ram to another dealership and showed the director a video I took of the problem and that directot said I seen that before and I would change the gear knob first. It happens alot with the ram trucks. I'm scratching my head and asking myself why didn't any one from Zeigler say that. Zeigler just doesn't have the experience, competents to do dealership work. MARCO wants to do what's right but unfortunately the team around him just doesn't have the competents. I'm still driving with it with the same problems and taking logs when I'm the truck acts up. I will never recommend Zeigler to anyone. They sell you a truck and forget about you. I just want to add that I mentioned buying another truck and right away they wanted to sell me another one just to not deal with the problem I had. I just bought this truck a year ago. And if I buy another one. I won't be buying it from Zeigler because they can't back there relationship with there customers. More

by chicagojrivera Verified Customer Verified Customer

Print

Marco and his team are amazing . Jeep was fixed immediately and I was always updated on the status. Jeep was fixed immediately and I was always updated on the status. More

by dakidhas2 Verified Customer Verified Customer

Print

While there were some delays the communication was good and the final project was as promised. and the final project was as promised. More

by BIGCPA666 Verified Customer Verified Customer

Print

customer service has worsened (not from Carlos, Marco, or Jason), wait times for smaller jobs has increased. I've gone to other places to obtain service and will continue to do so. Jason), wait times for smaller jobs has increased. I've gone to other places to obtain service and will continue to do so. More

by JOURNEYIMO Verified Customer Verified Customer

Print

This is by no means against Marco Villatoro as he's one of the greatest individuals I have dealt with in the auto industry. However, Jeep has become such a horrible brand and Ziegler is the worst dealershi of the greatest individuals I have dealt with in the auto industry. However, Jeep has become such a horrible brand and Ziegler is the worst dealership across Illinois. I’ve provided feedback multiple times before, but unfortunately, nothing has changed. At this point, I can confidently say that Jeep has become my most disliked brand, and I hold Ziegler responsible for that. Their focus appears to be solely on selling vehicles, with little regard for customer satisfaction or long-term retention once the sale is finalized. In November 2022, I began leasing my vehicle with a $10,000 down payment, a trade-in, and a monthly payment of $1,135—only to end up stuck with a problematic vehicle for 39 months. Over the past year only, I brought the car to the dealership more than ten times for various issues. In some cases, I was informed that the problems were acknowledged but that I would simply have to live with them. On top of that, the vehicle has had numerous recalls. One of the most frustrating experiences was spending nearly three months—half of November, all of December, and half of January—without heat in my car during Chicago’s harsh winter. During this time, I was also unable to use the vehicle’s electrical features because Ziegler could not accommodate my service request in a timely manner. After finally having the car in their possession for 22 days, I arrived to pick it up only to find that the heating issue was still unresolved. I ended up missing work and driving 90 miles round-trip to the dealership, only to be told that they needed to keep the vehicle longer for further inspection. I even attempted to return the vehicle for free and end the lease in October 2024, but was told I still owed "too much" on it. This entire experience has been beyond frustrating, and I can confidently say that Jeep offers the worst product quality and customer service I’ve ever encountered. I will never consider purchasing or leasing a Jeep—or any of its sister brands—again, and I will be sure to share my experience with others to warn them against making the same mistake. More

by OHansen Verified Customer Verified Customer

Print

Great customer service Marco in service-Nino D the Jeep guy in sales! The whole team was awesome! guy in sales! The whole team was awesome! More

by NINODIGIULIO Verified Customer Verified Customer

Print

Carlos treated me like family, I’m going to send all my friends and family here from now on. Thank you Carlos! You are the man. friends and family here from now on. Thank you Carlos! You are the man. More

by justin.bachta Verified Customer Verified Customer

Print

This was my first time using Zeigler for my cars services. It was recommended to me by a friend who works there, Dave Ferguson. The staff was kind, professional and gave me realistic wait times. Pri services. It was recommended to me by a friend who works there, Dave Ferguson. The staff was kind, professional and gave me realistic wait times. Pricing was fair too. I would definitely recommend to all my friends and family. More

by ALEXANDRIA.GRADISHAR Verified Customer Verified Customer

Print