Marco Villatoro | Page 10

They worked diligently to resolve the recall issue and subsequent problem they found a service bulletin on. subsequent problem they found a service bulletin on. More

by PAULVDH Verified Customer Verified Customer

Report | Print

Quickly Responsive, honors warranty,knowable technicians. Saves money on repairs. Representatives are polite and personable makes you feel like they respect you as a valuable customer. Saves money on repairs. Representatives are polite and personable makes you feel like they respect you as a valuable customer. More

by THEO-WILLIS Verified Customer Verified Customer

Report | Print

The dealer is bad in general. Marco the service manager rubs off his laziness to the rest of his service techs. Constantly bringing vehicles back because they don’t even reset the Marco the service manager rubs off his laziness to the rest of his service techs. Constantly bringing vehicles back because they don’t even reset the codes More

by none23 Verified Customer Verified Customer

Report | Print

Completed the work Promptly and on time and as promised. Explained the work that needed to be done Explained the work that needed to be done More

by bolduclaw Verified Customer Verified Customer

Report | Print

Marko was very helpful and professional answer all my questions and concerns.I’m very happy with him thanks questions and concerns.I’m very happy with him thanks More

by Bob Verified Customer Verified Customer

Report | Print

Ziegler service is the best! Gary is the best mechanic in the business! I don’t take my truck anywhere else. Gary is the best mechanic in the business! I don’t take my truck anywhere else. More

by Rickb Verified Customer Verified Customer

Report | Print

Excellent communication and trustworthy. Have been coming here for years and never have any issues Have been coming here for years and never have any issues More

by Kieselklan Verified Customer Verified Customer

Report | Print

Very unhappy with the service department. So much was said after multiple meetings and I concluded these mechanics and service department employees are plug in mechanics. They only want to p So much was said after multiple meetings and I concluded these mechanics and service department employees are plug in mechanics. They only want to plug in a computer and do what the computer says is the problem. I was told that the mechanics have to take out a meter for my ram problem. I'm a heavy machinery mechanic and I know myself that I have to take out my meter all the time to figure out a problem. Sometimes the computer doesn't tell you the problem. This dealership sold me the truck and sold me the warranty and this service department has been a added stress to my life. They keep my truck for weeks and sometimes months and half the time it's not fixed. Took my truck in twice for a radiator smell and the second time they found it. Took it in and they find other problems other than what I brought it in for and give it to me back with the same problems. I believe these mechanics are not true ram mechanics. I wonder if they took any factory classes and how many and how long.. I took the ram to another dealership and showed the director a video I took of the problem and that directot said I seen that before and I would change the gear knob first. It happens alot with the ram trucks. I'm scratching my head and asking myself why didn't any one from Zeigler say that. Zeigler just doesn't have the experience, competents to do dealership work. MARCO wants to do what's right but unfortunately the team around him just doesn't have the competents. I'm still driving with it with the same problems and taking logs when I'm the truck acts up. I will never recommend Zeigler to anyone. They sell you a truck and forget about you. I just want to add that I mentioned buying another truck and right away they wanted to sell me another one just to not deal with the problem I had. I just bought this truck a year ago. And if I buy another one. I won't be buying it from Zeigler because they can't back there relationship with there customers. More

by chicagojrivera Verified Customer Verified Customer

Report | Print

Marco and his team are amazing . Jeep was fixed immediately and I was always updated on the status. Jeep was fixed immediately and I was always updated on the status. More

by dakidhas2 Verified Customer Verified Customer

Report | Print

While there were some delays the communication was good and the final project was as promised. and the final project was as promised. More

by BIGCPA666 Verified Customer Verified Customer

Report | Print