Marcos Gonzalez | Page 2

I recently purchased a Kia from this dealership and had one of the worst buying experiences of my life. I called the day before to speak with a sales representative who promised to get me a price quote and one of the worst buying experiences of my life. I called the day before to speak with a sales representative who promised to get me a price quote and never called me back. When I finally connected via text, I received messages from four different phone numbers, which was confusing and unprofessional. I was clear about my good credit, my desired price, and that I wanted everything prepared before arriving so I wouldn’t spend hours there. Despite this, negotiating the price dragged on all day. I completed the credit application online as directed, but the sales representative seemed distracted and dismissive of my concerns, only wanting me to come in. When I reached out to someone claiming to be a manager via text about my frustrations, she completely ignored me. I arrived at five forty nine in the evening and was the last customer there. I didn’t leave until ten o’clock at night. When I finally left, the vehicle was missing critical items. There was no second key, no floor mats, and the gas tank was completely empty. The sales representative said he would mail these items to me the next day. I provided my address, and he barely acknowledged it with a simple yes. I asked for confirmation that everything was being sent out, but he never responded all day. When I followed up expressing how horrible my experience had been, his response was dismissive. He claimed it was his day off and that his assistant was too busy. It became clear this dealership only cares about churning out sales with zero regard for customer experience. I will never buy from them again and strongly recommend going to another Kia dealership​​​​​​​​​​​​​​​​I recently purchased a Kia from this dealership and had one of the worst buying experiences of my life. I called the day before to speak with a sales representative who promised to get me a price quote and never called me back. When I finally connected via text, I received messages from four different phone numbers, which was confusing and unprofessional. I was clear about my good credit, my desired price, and that I wanted everything prepared before arriving so I wouldn’t spend hours there. Despite this, negotiating the price dragged on all day. I completed the credit application online as directed, but the sales representative seemed distracted and dismissive of my concerns, only wanting me to come in. When I reached out to someone claiming to be a manager via text about my frustrations, she completely ignored me. I arrived at five forty nine in the evening and was the last customer there. I didn’t leave until ten o’clock at night. When I finally left, the vehicle was missing critical items. There was no second key, no floor mats, and the gas tank was completely empty. The sales representative said he would mail these items to me the next day. I provided my address, and he barely acknowledged it with a simple yes. I asked for confirmation that everything was being sent out, but he never responded all day. When I followed up expressing how horrible my experience had been, his response was dismissive. He claimed it was his day off and that his assistant was too busy. It became clear this dealership only cares about churning out sales with zero regard for customer experience. I will never buy from them again and strongly recommend going to another Kia dealership​​​​​​​​​​​​​​​​ More

by pete04 Verified Customer Verified Customer

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The staff at Kia of Cape Coral are some of the best people to do shopping with, the are efficient, helpful, funny and hard working. They make sure you are satisfied with their service people to do shopping with, the are efficient, helpful, funny and hard working. They make sure you are satisfied with their service More

by kamichellethomas Verified Customer Verified Customer

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The “Managers” are very high pressure salesy. They pulled three different managers out on me for a cash sale and would NOT remove the add-on extra warranty package for an extra $2500! After the They pulled three different managers out on me for a cash sale and would NOT remove the add-on extra warranty package for an extra $2500! After the cash sale of my vehicle, I could not get anyone to respond to phone calls or emails, including the Finance Department (just because they did the paperwork), the sales floor or even the GM — who they boast on their website, will respond to anyone who requests. Very unprofessional and disappointing. Would not go back. More

by zollm1967 Verified Customer Verified Customer

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The dealership was very accommodating, and everyone was courteous and respectful of my time. From the initial contact with the sales staff to the final handshake after financing, we had a great experience. courteous and respectful of my time. From the initial contact with the sales staff to the final handshake after financing, we had a great experience. More

by quilljones Verified Customer Verified Customer

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