Marcos Gonzalez | Page 2

Reasonable and approachable service. Not hassling which I was happy with Wonderful experience but could work on timing. Process a bit long Not hassling which I was happy with Wonderful experience but could work on timing. Process a bit long More

by mrszee81 Verified Customer Verified Customer

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Marcos and Leo were incredibly helpful and patient throughout my first hybrid car purchase. I truly appreciate their knowledge and the care they provided. throughout my first hybrid car purchase. I truly appreciate their knowledge and the care they provided. More

by mrszee81 Verified Customer Verified Customer

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Amazing experience . Even though they were busy The wait wasn’t long . He did a great job getting a deal for what I wanted . Love my new vehicle Even though they were busy The wait wasn’t long . He did a great job getting a deal for what I wanted . Love my new vehicle More

by ravensharpe28 Verified Customer Verified Customer

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I love my car but I feel extremely taken advantage of. The random added fees on the first draft of our negotiations did not show the same on the actual signing paperwork. The listed price of the vehicle h The random added fees on the first draft of our negotiations did not show the same on the actual signing paperwork. The listed price of the vehicle he didnt honor on paper. It somehow went from 44k online to 47k due to these fees he explained as "thats for tint and extras you pay for thats on the car". I negotiated in tint and service for 1 year if I accepted the deal. Then signing there was no tint included and he said id be better going elsewhere and then my 1 year service was knocked down to 2 visits of basic tire rotation and oil change. Which I found out that was already complimentary with a purchase theough KIA. Experience seemed shady and I felt lied to. If I ever came back id want a lawyer with me because the sneaky things added last minute didnt add up. More

by loduha_leesh Verified Customer Verified Customer

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Marcos was a great salesman to deal with. He listened and handled my questions with complete information. I felt like I was in great hands with him. Thank you for a great car-buying exper He listened and handled my questions with complete information. I felt like I was in great hands with him. Thank you for a great car-buying experience. More

by dmpt53 Verified Customer Verified Customer

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Very friendly staff had nothing but good experience with every facet of buying the car. 1-Marcos 2-Steve mgr 3-Josh finance 4-Even getting ins from female rep was a pleasure every facet of buying the car. 1-Marcos 2-Steve mgr 3-Josh finance 4-Even getting ins from female rep was a pleasure More

by joespit Verified Customer Verified Customer

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Took forever to get into finance with already having the deal done before we came in on a short time frame and having to drive 2 1/2 back and then also added in tire and wheel when we said we didn’t want it deal done before we came in on a short time frame and having to drive 2 1/2 back and then also added in tire and wheel when we said we didn’t want it. Said specifically what we wanted and then did it anyway. Not a way to keep customers but I forget these dealerships don’t care about them unless it’s for their own good. Marcos took 2 days of barely responding to finally get the deal done but only started to really show once we said we were passing on the car and would look elsewhere. More

by kashirah215 Verified Customer Verified Customer

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I had a specific used car in mind. Marcos showed me all of its features and took a test ride with me. Given his assistance and expertise, I had a good sense of the features, upkeep, Marcos showed me all of its features and took a test ride with me. Given his assistance and expertise, I had a good sense of the features, upkeep, and quality of the car. He made me comfortable with my decision to buy. He facilitated the entire buying process. The pricing was fair. The financing options were fair. I would prefer not to have paid for the features added by the dealership -- I did not need them. Cudos to Victor who handled the purchase, borrowing, and registration processes. He made a complicated process as simple as it could be. More

by BadgerPaul Verified Customer Verified Customer

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I recently purchased a Kia from this dealership and had one of the worst buying experiences of my life. I called the day before to speak with a sales representative who promised to get me a price quote and one of the worst buying experiences of my life. I called the day before to speak with a sales representative who promised to get me a price quote and never called me back. When I finally connected via text, I received messages from four different phone numbers, which was confusing and unprofessional. I was clear about my good credit, my desired price, and that I wanted everything prepared before arriving so I wouldn’t spend hours there. Despite this, negotiating the price dragged on all day. I completed the credit application online as directed, but the sales representative seemed distracted and dismissive of my concerns, only wanting me to come in. When I reached out to someone claiming to be a manager via text about my frustrations, she completely ignored me. I arrived at five forty nine in the evening and was the last customer there. I didn’t leave until ten o’clock at night. When I finally left, the vehicle was missing critical items. There was no second key, no floor mats, and the gas tank was completely empty. The sales representative said he would mail these items to me the next day. I provided my address, and he barely acknowledged it with a simple yes. I asked for confirmation that everything was being sent out, but he never responded all day. When I followed up expressing how horrible my experience had been, his response was dismissive. He claimed it was his day off and that his assistant was too busy. It became clear this dealership only cares about churning out sales with zero regard for customer experience. I will never buy from them again and strongly recommend going to another Kia dealership​​​​​​​​​​​​​​​​I recently purchased a Kia from this dealership and had one of the worst buying experiences of my life. I called the day before to speak with a sales representative who promised to get me a price quote and never called me back. When I finally connected via text, I received messages from four different phone numbers, which was confusing and unprofessional. I was clear about my good credit, my desired price, and that I wanted everything prepared before arriving so I wouldn’t spend hours there. Despite this, negotiating the price dragged on all day. I completed the credit application online as directed, but the sales representative seemed distracted and dismissive of my concerns, only wanting me to come in. When I reached out to someone claiming to be a manager via text about my frustrations, she completely ignored me. I arrived at five forty nine in the evening and was the last customer there. I didn’t leave until ten o’clock at night. When I finally left, the vehicle was missing critical items. There was no second key, no floor mats, and the gas tank was completely empty. The sales representative said he would mail these items to me the next day. I provided my address, and he barely acknowledged it with a simple yes. I asked for confirmation that everything was being sent out, but he never responded all day. When I followed up expressing how horrible my experience had been, his response was dismissive. He claimed it was his day off and that his assistant was too busy. It became clear this dealership only cares about churning out sales with zero regard for customer experience. I will never buy from them again and strongly recommend going to another Kia dealership​​​​​​​​​​​​​​​​ More

by pete04 Verified Customer Verified Customer

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The staff at Kia of Cape Coral are some of the best people to do shopping with, the are efficient, helpful, funny and hard working. They make sure you are satisfied with their service people to do shopping with, the are efficient, helpful, funny and hard working. They make sure you are satisfied with their service More

by kamichellethomas Verified Customer Verified Customer

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