Marcus Dominguez | Page 8

Unprofessional Conduct, Rudeness,Disrespect:,Lost Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures custo Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures customers feel valued, fosters loyalty, and enhances the dealership's reputation. Dealerships should prioritize: Customer Service- Training employees with the skills to handle diverse customer interactions respectfully. Transparency,(which you don't have)Communicate clearly and honestly to build trust. More

by DANNY1350 Verified Customer Verified Customer

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Marcus was pleasing and helpful from the moment I entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my vehicle. More

by GTANNER012 Verified Customer Verified Customer

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Was sold a pre-owned and what I thought was a per-certified vehicle only to find out it needs around $7000.00 worth of repairs. per-certified vehicle only to find out it needs around $7000.00 worth of repairs. More

by Doronee Verified Customer Verified Customer

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Very professional and friendly. Let me know the issues and the necessary fixes needed. Thank you! Let me know the issues and the necessary fixes needed. Thank you! More

by TONY.TROPEA Verified Customer Verified Customer

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Great Service. Nothing more to say. Don't make me fill this out more or I won't answer. Nothing more to say. Don't make me fill this out more or I won't answer. More

by nate.davis1 Verified Customer Verified Customer

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Marcus was awesome! !! So appreciate they were able to get me in sooner than my originally scheduled appointment. !! So appreciate they were able to get me in sooner than my originally scheduled appointment. More

by Norman Roberts Verified Customer Verified Customer

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So nice staffs ! Enjoy to work with them! Hope to see them again for nxt service. Enjoy to work with them! Hope to see them again for nxt service. More

by JAMESYUNCHOE Verified Customer Verified Customer

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My new Advisor Marcus is outstanding by my observation and standards. It is great to finally have someone that is knowledgeable and superior customer service qualities. Out of the ten years I have been a and standards. It is great to finally have someone that is knowledgeable and superior customer service qualities. Out of the ten years I have been a customer with this vehicle he is certainly the best EVER i have been assigned to at West Columbia. Thanks for assigning him to my account and I prefer not to have anyone else. Marcus is my preferred Advisor and he is the main reason you receive 5 stars with this visit. More

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Land Rover of West Columbia has been very accommodating and helpful twice recently with addressing recalls and warning light to update software. They fit me into their schedule quickly and communication wa and helpful twice recently with addressing recalls and warning light to update software. They fit me into their schedule quickly and communication was excellent. More

by LJ Verified Customer Verified Customer

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My new service representative has an outstanding experience and high quality customer service understanding. Kept me update step by step as my car is being serviced. Deserves 5 stars definitely! experience and high quality customer service understanding. Kept me update step by step as my car is being serviced. Deserves 5 stars definitely! More

by charlesononaku Verified Customer Verified Customer

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