Marcus Jackson
Marcus Jackson at Toyota of Coconut Creek

Marcus Jackson | Page 24

New Car Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.3
293 Reviews
4.3

293 Reviews

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293 Reviews of Marcus Jackson

October 15, 2020

Dealership Rating
Employee Rating

I'm always very pleased with the service and attention I received from Al Hendrickson Toyota. My Service people are always pleasant and attentive to me. More

by SJONES6309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shedrick Anderson, Gary Cann

Oct 15, 2020

Toyota of Coconut Creek responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Al Hendrickson Toyota, and we look forward to your next service visit!

October 12, 2020

Dealership Rating
Employee Rating

Very pleasant experience BUT I just noticed some serious indentations in back seat don’t use vehicle much and no one has been in back seat . I hope someone from al Hendrickson contacts me . More

by HRYAN0313
Recommend Dealer
Yes

Other Employees Tagged: Don D, Jerry Saint Fleur

Oct 25, 2020

Toyota of Coconut Creek responded

Thank you very much for the 5-star review and I am pleased to hear you found your experience to be pleasant. I would be happy to discuss the details of your back seat further. Please call Gary Cann, Vice President Parts and Service at (954) 972-1100 or Jessica Fernandez at (954) 545-6502. Thank you.

October 07, 2020

Dealership Rating
Employee Rating

When I enter to the dealer I already feel that they are professional and friendly, from the President, Vice President,Managers and Sales Associates they did their best to make sure that I was happy with th More

by MAR200958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Caldero, Andre Veiga, Alex..from finance I believe

Oct 07, 2020

Toyota of Coconut Creek responded

It really means a lot to hear that you received friendly service from our entire Al Hendrickson Toyota team. Thank you so much for trusting us with this purchase! We hope that you continued to enjoy your new vehicle.

October 05, 2020

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Employee Rating

There's apparently no working partnerships there, meaning they don't help one another with regards to the customers. I got, " you're her customer you have to wait for her. So though i was there well before m More

by SYLVEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Kulazidis

Oct 23, 2020

Toyota of Coconut Creek responded

This doesn't sound like the accommodating and attentive service we strive for here, and I sincerely apologize for the inconvenience. I would like to speak with you directly about what happened during your last visit to see what we can do to clear up this miscommunication. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 29, 2020

Dealership Rating
Employee Rating

Andre was great. Marcus was not up to the Hendiksontoyota standard. I called mom 3 times Saturday and twice on Sunday. I realize they are busy but a courtesy call to say they would call me back on Monday wou More

by MUFFY1000
Recommend Dealer
Yes

Other Employees Tagged: Andre Caldero

Oct 12, 2020

Toyota of Coconut Creek responded

We are very grateful to have you as a customer and I'm so sorry that your recent visit wasn't up to our high standards of care. I can assure you that we will speak with our team about your feedback to make sure that your next visit is five-star worthy. If you would like to speak with me directly, I'm available to take your call. Again, I apologize that we kept you waiting. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

September 26, 2020

Dealership Rating
Employee Rating

Everything was awesome. They have the biggest inventory down in south Florida. They’re willing to work with you on the price and everyone was truly nice. No one was pushy at all. More

by Jenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2020

Toyota of Coconut Creek responded

Thank you, Jenn, for stopping by to review Al Hendrickson Toyota. We are glad to hear that you enjoyed your experience with us!

September 26, 2020

Dealership Rating
Employee Rating

The teamwork was good the excellent attention Regarding the selection of the color and model of the cart had good quantity and variation In general everything very well More

by EFRAINEGUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wesner Larose , Jeremie G

Sep 28, 2020

Toyota of Coconut Creek responded

Thank you for reviewing Al Hendrickson Toyota! I am glad to hear that our team helped you into the vehicle that you were looking for. Congrats and safe travels!

September 17, 2020

Dealership Rating
Employee Rating

I always receive excellent service from Dexter, Marcus and Zeke. Make purchasing a new car simple and easy. Thank you for all that you do More

by Marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeke Howes , Dexter Marshall

Sep 18, 2020

Toyota of Coconut Creek responded

Marsha - It makes us smile to hear that you can turn to our Al Hendrickson Toyota team whenever you're in need of a new vehicle and know that you will be well taken care of. Thank you so much for your repeat business! We hope to see you next time.

September 11, 2020

Dealership Rating
Employee Rating

Stuck me with a truck piled on negative money from other truck no one will trade. Now can’t even get Toyota to change without large down payment More

by moldman0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Kulazidis

Oct 06, 2020

Toyota of Coconut Creek responded

I'm sorry to hear that you are frustrated. I assure you that it is never our intention for our customers to be dissatisfied, and I would be more than willing to speak with you directly to see if there is more we can do to assist you. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

September 07, 2020

Dealership Rating
Employee Rating

I've been doing business with this dealership for quite some time now and I never had any problems my sales personnel dexter Marshall is superb not to mention marcus Jackson at the sales desk I would recom More

by ddalehendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dexter Marshall

Sep 08, 2020

Toyota of Coconut Creek responded

Thank you for the review! It is wonderful to hear that Dexter and Marcus have delivered such excellent service over the years. We appreciate your repeat business and hope to see you back at Al Hendrickson Toyota! Safe travels!

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