Marcus Robbins | Page 14

Walter is your guy ! Stopped by to see the CPO lineup last weekend...met Walter for the first time and was very impressed we th his knowledge of the cars and depth to f ex Stopped by to see the CPO lineup last weekend...met Walter for the first time and was very impressed we th his knowledge of the cars and depth to f experience with Audi...we haggled over my trade a bit but landed in a happy place...extremely satisfied and would highly recommend Walter and Audi of Charlotte ! More

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Worked Hard to Earn My Business I went to test drive a couple of cars today, with no intention of purchasing today. As we were wrapping up, I mentioned to my salesman, Richard Gouhi I went to test drive a couple of cars today, with no intention of purchasing today. As we were wrapping up, I mentioned to my salesman, Richard Gouhin the exact car I was looking for. He tapped around in the system and the car was 100 yards away, on the lot, as a demo but was not in the for-sale que. He and Daniel made me a compelling offer on the car, and a fair offer on my trade-in, so we did the deal. Dealing with Richard and the staff at Audi of Charlotte was an excellent, professional and transparent experience. I highly recommend Rich and this Audi store. More

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Helpful and easy! Great person to be around and easy to talk to! He had all the info I needed and made the process quick, fun, and simple! Thanks Max! Great person to be around and easy to talk to! He had all the info I needed and made the process quick, fun, and simple! Thanks Max! More

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Max, Marcus, Peppi were awesome Turned down by many dealerships. Gave Mr Max a call and he assured me he will take good care of me and that's what he did. Not only did Mr Max get me Turned down by many dealerships. Gave Mr Max a call and he assured me he will take good care of me and that's what he did. Not only did Mr Max get me in a Audi, he got me everything I wanted in one car. Cool Guy, Great man. Great Team More

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Sales experience Malik our salesman was so easy to work with. He listened to us and guided us to a perfect vehicle. Hope he is there later on. Malik our salesman was so easy to work with. He listened to us and guided us to a perfect vehicle. Hope he is there later on. More

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Great Experience Presently surprised by my overall experience at this Audi if Charlotte . People were genuinely interested in making sure my needs were met. All were Presently surprised by my overall experience at this Audi if Charlotte . People were genuinely interested in making sure my needs were met. All were knowledgeable and extremely professional. Would highly recommend this dealership and suggest they are the go-to place to buy an Audi if in the Charlotte area More

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Awesome Max is super friendly and welcoming. He explained everything clearly and even performed a magic trick and found the color I wanted for my Q7. Super ha Max is super friendly and welcoming. He explained everything clearly and even performed a magic trick and found the color I wanted for my Q7. Super happy with the process. More

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Left feeling like “a number” While I love my new Q7, dealing with finance/management was painful when selecting the extended warranties. They just don’t make it easy for a non-car While I love my new Q7, dealing with finance/management was painful when selecting the extended warranties. They just don’t make it easy for a non-car guy like me to digest the numbers. Consequently, I spent nearly 2 hours having to ask questions. Of course, they could do the customer-friendly thing and have a comparison sheet with assumptions and averages of past “fail” stats for parts with expected repair costs, but they don’t. They would rather make it an opaque process and take your money. I cannot begin to describe the ill-will I felt after having paid cash for the model. You’d expect them to want to make me feel good. Especially as I’m in the market for another car. Icing on the cake was that I called to arrange the car pick up and a review with the technician. The manager Marcus told me “No problem, we’ll be here until 8pm.” I rearranged my schedule and travelled over an hour to get there only to find the technician had left. The manager didn’t even have he integrity to come out and say he was sorry. I tried to walk back to his office to talk with him but 2 cronies cut me off. “He’s with a client”. The guy has a glass office! I saw he was not with a client. He wasn’t even in the phone. (And for the record he never called me back to say sorry or even make sure my pick up went okay.) I gave him 2 stars below, not 1, because after selecting the warranties I wanted I asked him “please don’t rip my head off with these fees” and he gave me what seemed to be a reasonable discounts, (although the final cost of the warranties were still close to 15% more than the actual cost of the car.) The dealership’s saving grace was that a young salesman named Malik Campbell offered to take me through the car to explain its features. He made it clear he was not the technician, but honestly, he did a great job of simply and patiently taking me through all of the beautiful features and innovations of the Q7. I warn you, he looks young, but Malik is a smart guy, well-balanced and full of integrity and good intent. He’s got a bright future ahead of him. I should also put in a good word for Greg Butler who sold me the car. He was easy to deal with and knew his car data well. He was not able to be in the dealership when picked up the car, which is why I had the opportunity to meet Malik. Greg later called to offer to set me up with the technician at a later point in time. I will definitely take him up on this. The title of my review is because Greg had told me that one of the reasons I should go with his dealership is that you’re a person here. A name. Not a number, like some of the bigger dealerships in town will make you feel. Ironically, the way I was treated when I went to pick up my car made me feel like a number. Like a sucker who shelled out 80+k for a car and warranties in cash and was then being dodged now they had my money. The question “would you recommend the dealership?” Is a yes/no question. I would have appreciated a “pass” or “no comment” option. I put “yes” because 2 good people were apart of my experience and I would not choose to do anything to steer business away from them. More

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great servicw Service from sales man Rich and Leasing manager Marcus were excellent. THe entire process was very professional. The sales rep was extremely knowled Service from sales man Rich and Leasing manager Marcus were excellent. THe entire process was very professional. The sales rep was extremely knowledgeable and acted as a true consultant. The financial representative represented Audi at a very high level. Intelligent, knowledgeable and was not pushy regarding his agenda. Over all I was very satisfied and love, love my S5. If the level of service can be repeated I will be an Audi customer for a long time. This is my fourth Audi but my first in about 12 years. More

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Audi of Charlotte was Great! Richard, Daniel and Marcus were Truly Great!!! They answered all of my questions and helped in every way possible - can't Thank all of them enough!! Richard, Daniel and Marcus were Truly Great!!! They answered all of my questions and helped in every way possible - can't Thank all of them enough!! More

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