Marcus Robbins | Page 20

Great Experience My wife and I recently traded our A4 (120K) miles for a new 2018 Q5. Walter Shelton was a pleasure to deal with as he has excellent product knowledge My wife and I recently traded our A4 (120K) miles for a new 2018 Q5. Walter Shelton was a pleasure to deal with as he has excellent product knowledge. Marcus Robbins made the finance process move smoothly as did Kyle Andes with a review of the new technology features. More

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great experience Everything about our experience was top notch. We would recommend this dealership to anyone who asks. We love the car. The entire pourchase process Everything about our experience was top notch. We would recommend this dealership to anyone who asks. We love the car. The entire pourchase process was stressfree. More

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New A6 I am hesitant to say I recommend the dealership because : - one greeting was: "what made you decide to buy form AUDI of Charlotte?" After bein I am hesitant to say I recommend the dealership because : - one greeting was: "what made you decide to buy form AUDI of Charlotte?" After being a customer for more than 20 years that remark was strange! - Although I had an appointment and was early, I had to wait 2 hours to finalize the"paperwork". - The sales pitch on extended warranties is confusing and out of touch, in my view. - Driving home, noticed the car had some issues with the brakes above 50 mph, so it went back to the dealership the next day. Would not expect that, otherwise I had test driven before. More

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Stellar Sportsmanship This is my third lease with Audi and each experience is better than the last. I actually had an awesome day. I don't know anyone who likes the experie This is my third lease with Audi and each experience is better than the last. I actually had an awesome day. I don't know anyone who likes the experience of purchasing a car, especially a woman. Joe DeMatteo helped me select the last Audi which was a great experience. This time Richard contacted me directly and we exchanged voice messages, texts and a fax to show me some buying options before making an appointment to meet for the first time last Saturday. I arrived 15 minutes early for the appointment and while on my way out to look at the cars I asked Joel where the A4's were and I asked hime to walk over and show them to me. Since he reminded me of my favorite brother, I asked him if I could work with him. Actually, I insisted and he reassured me he would work it out with Richard. I tell you this because I have never seen such a stellar display of sportsmanship between the three men. Given my request potentially affected Richards opportunity to earn a commission, he was gracious and supportive. And, while negotiating the final deal, Joe offered a opportunity to purchase a car that was not yet on the lot. Each person demonstrated their commitment to keep me a happy customer while making the best deal possible. All this being said, you have an extraordinary team and I am thrilled with my experience at the dealership and thrilled with my new Audi. By the way, my husband was at the Lexus dealership working out his trade in and had no where near the wonderful experience I did. Thanks and I look forward to doing this again in three years! More

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Great New Car Purchase Experience Ben and Eduardo did a great job without applying pressure in my purchase of a new Audi. Very knowledgeable and professional. Would highly recommend bo Ben and Eduardo did a great job without applying pressure in my purchase of a new Audi. Very knowledgeable and professional. Would highly recommend both of them. More

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Great Support Staff In addition to receiving excellent service from our salesman Max, we also appreciate the careful, patient attention from Marcus and Kyle. Thank you v In addition to receiving excellent service from our salesman Max, we also appreciate the careful, patient attention from Marcus and Kyle. Thank you very much! More

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Great Experience I was looking for a speciific exterior/interior color w/specific options. The team at Audi of Charlotte worked together to ensure I not only had the Q I was looking for a speciific exterior/interior color w/specific options. The team at Audi of Charlotte worked together to ensure I not only had the Q5 I wanted but also expedited delivery so I could pick it up on my way through Charlotte (from Charleston) to the Clemson v Virgina Tech game. More

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Excellent customer service and customer experience Ernesto did everything in his power to make sure that I received the best deal for my new Q5! I am very pleased at the customer care that I received f Ernesto did everything in his power to make sure that I received the best deal for my new Q5! I am very pleased at the customer care that I received from him and the team. They definitely use teamwork in regards to taking great care of their consumers. Five STARS ? More

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Smooth, professional transaction Nobody likes the "runaround" for what is usually the second largest purchase one will make. Audi of Charlotte is not one of "those" dealerships. No Nobody likes the "runaround" for what is usually the second largest purchase one will make. Audi of Charlotte is not one of "those" dealerships. No games, no hassles, no keeping you waiting. Nothing but professionalism, product knowledge, expertise, and fairness. Give them a try, you'll love that you did. Ask for Richard Gouhin, he's the consummate salesperson who truly cares about delivering a pleasurable experience for his clients. Truly terrific experience with Richard and all of Audi of Charlotte. More

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Excellent experience I had a great experience working with Eduardo Prego and Marcus Robbins in purchasing a new car - very professional, honest and accommodating. I would I had a great experience working with Eduardo Prego and Marcus Robbins in purchasing a new car - very professional, honest and accommodating. I would highly recommend them! More

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