Marcus Robbins | Page 23

Genuine, personal service and care After an extraordinary event I found myself looking for a new car - my dream car. The atmosphere, customer service and genuine nature of all the st After an extraordinary event I found myself looking for a new car - my dream car. The atmosphere, customer service and genuine nature of all the staff put me at ease. Max, Marcus, the Mr. Mangano (the whole team) and the "Q" of James Bond I mean, Audi of Charlotte, had me feeling at home despite the extenuating circumstances. Thanks for a great experience and the welcome to the Audi Family - I look forward to a long standing relationship! C - NYC More

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Good dealership - great salesmen I recently bought an Audi A4 here and fell in love with it the first time I drove it. Walter is a super cool guy, a real brand specialist. He knows hi I recently bought an Audi A4 here and fell in love with it the first time I drove it. Walter is a super cool guy, a real brand specialist. He knows his cars and love the way he deals and drives. I would definitely recommend this dealer and brand specialist. More

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Fantastic! Easy going straight forward and personable Dealership was not pushy. Willing to work with you. Comfortable setting. Went over all concerns, very knowledgeable. Treated like family and very pati Dealership was not pushy. Willing to work with you. Comfortable setting. Went over all concerns, very knowledgeable. Treated like family and very patient. Did not oversell product or get us into we did not want or need More

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Purchase The reason I gave this dealership five stars is because they were polite, knowledgeable and we never felt pressured to do anything but what was best f The reason I gave this dealership five stars is because they were polite, knowledgeable and we never felt pressured to do anything but what was best for us. More

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Efficient and Responsive Team I started with their internet sales manager Patrick Hayden and then we worked with their sales specialist Joel Handschin in purchasing a Q5. We knew w I started with their internet sales manager Patrick Hayden and then we worked with their sales specialist Joel Handschin in purchasing a Q5. We knew what vehicle we wanted. The whole team helped us go through the vehicle purchase process very efficiently. Everyone was very courteous and responsive to our time constraint on a late Friday. More

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Very easy-going salesperson and low stress experience. Walter was very patient with my wife and I and didn't create pressure. The part I was most impressed with was that when we went to sit in the cafe to Walter was very patient with my wife and I and didn't create pressure. The part I was most impressed with was that when we went to sit in the cafe to discuss whether or not to buy the car, the salesman left us alone! His desk was a short distance away, but he respected our privacy and didn't try to "check-in" every few minutes to take our temperature. He also followed up with us on a couple of minor issues; things that many salespeople would have ignored since the sale had already been closed. They would not negotiate on the price, but to be fair on this particular "slightly" used car the price was already very good. We have no complaints and my wife loves her car. More

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Summer fs Audi Audi of Charlotte provided a great new car purchasing experience. Futuristic dealership layout that promotes the technological aspects of the Audi br Audi of Charlotte provided a great new car purchasing experience. Futuristic dealership layout that promotes the technological aspects of the Audi brand. Richard Gouhin proved very knowledgeable with all things Audi. More

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Easy , confident , and pleased While test driving my wife's future Q5 Rich encouraged me to try the many options available on this elegant Audi. Very quickly it became apparent th While test driving my wife's future Q5 Rich encouraged me to try the many options available on this elegant Audi. Very quickly it became apparent that this car was getting the better of me and in a stunning "win me over " fashion I hadn't seen since buying my present Lexus LS430. So impressed with the Q5 yet needing something similar but a bit larger Rich introduced me to the Q7. Being a salesman for 30 years in commercial Real Estate I'feel like I've seen every coy approach to selling known to man. Rich was anything but and always the helpful gentleman we southerners have come to appreciate. The Q7 actually did all the selling but Rich was there to answer the many questions I had as I understand the car doesn't speak ...yet, but it does listen and provide safety sign language when being passed , driving too close , pedestrian walking by and on and on. Rich has excellent personnel to support him from Marcus Robbins in finance to Kyle the answer man 24/7. I've wanted an Audi since the college days when my roommate had a Fox , now we have two and couldn't be more satisfied. Thank you guys for your help and guidance, it was truly a pleasure doing business with you. Jim Whiteside More

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Great Customer Experience I purchased my second Audi, a brand new A5 Sportback from Audi of Charlotte and I couldn't be happier. This was my second buying experience with sale I purchased my second Audi, a brand new A5 Sportback from Audi of Charlotte and I couldn't be happier. This was my second buying experience with sales associate Walter Shelton and he was amazing. He worked tirelessly to keep me up to date on the arrival of my vehicle from Germany and called me the moment it arrived at the dealership. From start to finish, his professionalism was second to none. I also respect the fact that the finance manager Marcus Robbins listened to my needs and did not try to oversell me any additional products that did not meet those needs. I love my new car and will recommend Walter and Audi of Charlotte to anyone interested in a new car! More

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Great experience at Audi of Charlotte! I am in my second Q5 and love these cars. I was a bit hesitant because I did not have a great experience the first time. Then I was introduced to Wa I am in my second Q5 and love these cars. I was a bit hesitant because I did not have a great experience the first time. Then I was introduced to Walter Shelton by my service guy Bill Atkins (also fabulous) to help me with my next purchase. Walter was incredible, listened to all of my needs and wants AND made sure my experience this time was seamless, considerate of my time and that I left happy. i highly recommend Walter for sales, Marcus for financing and Bill for service. I love my Audi and this dealership! More

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