Marcus Robbins | Page 24

Smooth and professional Living in Pinehurst I am 2 hours from Audi of Charlotte. Purchasing the new Audi Q5 (over the phone) exceeded my expectations. Everything Richard an Living in Pinehurst I am 2 hours from Audi of Charlotte. Purchasing the new Audi Q5 (over the phone) exceeded my expectations. Everything Richard and Joe said was accurate and they delivered as promised. When I arrived at the dealership, they were prepared for me, instructed me on the new vehicle and moved me through the process quickly and efficiently. What more can I say----they were competitive, efficient and pleasant. I have purchased MANY cars, this was one of the best experiences I have had interacting with a new car dealer. Without reservation I recommend Audi of Charlotte and Richard Gouhin. More

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Time Efficient Sale Audi of Charlotte was able to help me find the vehicle I was looking for without wasting my time. Richard was very prompt about getting me the informa Audi of Charlotte was able to help me find the vehicle I was looking for without wasting my time. Richard was very prompt about getting me the information I needed to make the purchase and was very helpful in identifying the vehicle I needed. It was a very quick process. The sales staff were very friendly and knowledgeable with their products. Overall, I am very pleased with the service I received and very satisfied with my purchase. More

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Great Service! I recently purchased an Audi Q7 and the service from everyone was impeccable, in particular Ernesto. Having recently relocated my family from the U.K. I recently purchased an Audi Q7 and the service from everyone was impeccable, in particular Ernesto. Having recently relocated my family from the U.K. Ernesto was patient, never forced his views or the sale on me. He took his time to explain the features of the cars and was very helpful in answering any questions I had. More

Helpful 5

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Audi Passion I felt from the moment I entered the dealership the Audi car buying experience was going to be enjoyable. From the warm welcome, to the education pro I felt from the moment I entered the dealership the Audi car buying experience was going to be enjoyable. From the warm welcome, to the education provided by the Brand Specialist, to the experience of the test drive, and into the financial agreement I was pleased. It is very rewarding to be surrounded by a team a individuals passionate about the Audi Brand and Experience. More

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Great Experience buying Audi Q7 The dealership had a good selection of Q7s in stock. The sales process was quick and painless and I received a fair offer on my trade in. I had been The dealership had a good selection of Q7s in stock. The sales process was quick and painless and I received a fair offer on my trade in. I had been concerned that given how difficult it is to find a Q7 that they would not be willing to give me a reasonable trade-in value. Overall the negotiation was straightforward and I didn't have to spend much time at the dealership. More

Helpful 7

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Excellent Audi A4 Buying Experience What a great new car buying experience! Our salesman Walter Shelton was tremendous! He's truly a great Audi brand ambassador...very friendly, knowled What a great new car buying experience! Our salesman Walter Shelton was tremendous! He's truly a great Audi brand ambassador...very friendly, knowledgeable and passionate about the product he represents. He answered every question we threw at him. He took plenty of time to demonstrate the high-tech features of various Audi models, as well as the variety of in-vehicle services available through Audi. In the end, we selected a new 2017 Audi A4 and could not be happier. I cannot say enough about the professionalism and ease of doing business with both Walter our salesman and Marcus in Financing. If you're in the market for a luxury vehicle; Audi should be your choice. If you want top-shelf dealer; check out Audi of Charlotte. If you want a great buying experience; make sure you ask for Walter! Tim B. - Fort Mill, SC More

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Great experience Carlos did a great job of working to find the right car to meet my wants (color/technology) and needs (budget). Great experience over all. Carlos did a great job of working to find the right car to meet my wants (color/technology) and needs (budget). Great experience over all. More

Helpful 6

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BEST experience ever in purchasing a car!!!! The knowledge of the vehicle that Chris gave us while also learning about what we were looking for was awesome. He is the best sales person I have eve The knowledge of the vehicle that Chris gave us while also learning about what we were looking for was awesome. He is the best sales person I have ever met . He was not pushing or over barring. It was very interesting and very informative. He really made us feel relaxed and we had a very enjoyable time. If it wasn't for Chris we probably would not have purchased the car. More

Helpful 7

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Recent Q7 purchase An excellent experience from the moment we walked in the door and met Sarah and test drove the car, test driving again, learning more about the car, a An excellent experience from the moment we walked in the door and met Sarah and test drove the car, test driving again, learning more about the car, and working with Walter on the purchase, and then tech training with Kyle. Sarah, Walter, and Kyle are stellar at customer service. More

Helpful 7

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The Allroad is amazing! Our experience at Audi of Charlotte was great. We were shopping for a replacement vehicle for our 2010 Mercedes ML350. We planned to test several di Our experience at Audi of Charlotte was great. We were shopping for a replacement vehicle for our 2010 Mercedes ML350. We planned to test several different makes of SUV, including Audi, Infinity, Buick, and Lincoln. I had stated a preference for buying an American car this time so the scales were somewhat weighted against non-American brands. I was also definitely NOT going to buy another Mercedes. Audi was the first car we planned to test and we got to the dealership at dusk one Friday night. Rich Gouhin greeted us immediately as we parked and walked toward the building. After some initial conversation about what we were looking for and some fit and function discussions around the SUVs on display, he got the keys to a Q5 and we took a test drive. We liked the car's ride and drivability. The technology was adequate - but you have to remember that we were coming over from a 2010 Mercedes so the expectations were not high. By the time we finished the test drive, it was dark and in the middle of rush hour traffic so we we were ready to tuck the driving experience away for the night and proceed the next day with our shopping the other brands. But, as we walked back toward the building we passed an Allroad that was on display outside and Rich casually mentioned what a great car that was. Although not an SUV, it did have a lot of cargo space and had become very popular especially in the mountain areas because of its great handling capabilities. We paused and he offered another test drive. From that moment on, every car I drove was compared to the Allroad in my mind. It took another week or so, but we were back for another test drive and that was it. We agreed on colors and options. Audi of Charlotte didn't have one exactly like what we wanted, but they did find one at Audi of Charleston. After some horse-trading with that dealership, they got the car and we took our new 2017 Audi Allroad home two days later. I never drive the car without saying and/or thinking how much I love it. It's like driving a sports car in many ways - sometimes it's almost like the car drives itself. The technology -- both safety and media -- is amazing. I could not be happier. More

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