Marcus Yates

To whom it may concern, I’m writing to express my complete and utter frustration with the disastrous experience I had at John Eagle Dealership. From start to finish, your service department showed a complete and utter frustration with the disastrous experience I had at John Eagle Dealership. From start to finish, your service department showed a staggering level of incompetence that wasted my time and left me with zero confidence in your team. To begin with, the service techs—specifically Edgar and Joel—demonstrated a complete lack of professionalism and technical skill. Basic issues were either misdiagnosed or outright ignored, and their communication was poor to nonexistent. I had to chase for updates, only to get vague or conflicting answers. As if that wasn’t enough, when I attempted to escalate the issue, I was met with more incompetence from the supposed “Director of Service,” Marcus. Rather than taking accountability or providing any real solution, Marcus did absolutely nothing to help the situation and wasted even more of my time with empty promises and zero follow-through. It’s honestly shocking that someone in a leadership position could be this ineffective. I came to John Eagle expecting reliable service and was instead met with delays, confusion, and a total disregard for my time. This experience has been nothing short of infuriating, and I would strongly caution others from trusting their vehicle with your team. Do better. More

Report | Print

It was very busy when I showed up to my appointment, but I felt well taken care of. I felt well taken care of. More

Report | Print

Both Mr. Yates and Mr. Lauritez were very professional in getting the service needed for my Honda! They were both very detailed on what was performed and ans Yates and Mr. Lauritez were very professional in getting the service needed for my Honda! They were both very detailed on what was performed and answered all my questions. More

Report | Print

I had a terrible experience. Went in for an oil change and got more than that. Met with Service Director, he needs customer service training and needs to also learn how to speak Went in for an oil change and got more than that. Met with Service Director, he needs customer service training and needs to also learn how to speak to customers. Customer safety is not John Eagles priority, getting over on customers is their priority. My family members have purchased six cars from John Eagle over the last 20 years. That relationship is gone. I wouldn’t recommend my worst enemy. More

Report | Print

I have had my car serviced here since relocating to Dallas with no issues. Always courteous and always professional. Dallas with no issues. Always courteous and always professional. More

Report | Print

Marcus Yates, the manager, was very professional and customer centric; I was extremely impressed today!! customer centric; I was extremely impressed today!! More

Report | Print

Edgar is the best service advisor. He always takes care of my cars and keeps me updates - y’all should ask for him when you service your car He always takes care of my cars and keeps me updates - y’all should ask for him when you service your car More

Report | Print

Good customer service personalized attention Fast and good service Complete vehicle inspection in a timely manner good service Complete vehicle inspection in a timely manner More

Report | Print

This dealership has history with me. ..I have brought 2 vehicles from them and they do an excellent job keeping my vehicles up to par...Thank you John Eagle Honda...they go above and beyo ..I have brought 2 vehicles from them and they do an excellent job keeping my vehicles up to par...Thank you John Eagle Honda...they go above and beyond! More

Report | Print

La verdad estuve pidiendo ayuda por mi camioneta la cual tenía el problema de la luz de una llanta pero gracias a un joven Joel Vargas pudieron ayudarme a solucionar todo el problema y ahora estoy agradecid tenía el problema de la luz de una llanta pero gracias a un joven Joel Vargas pudieron ayudarme a solucionar todo el problema y ahora estoy agradecida a él y todo las personas que se preocuparon en solucionar el problema More

Report | Print