Margie Gallagher

Dishonest and sold car behind my back after running credit DISHONEST, OVERLY RAN CREDIT, DAYS WASTED. Day one spoke with Omar(rep?) and told him I was interested in a Tesla they had. I explained I wanted it a DISHONEST, OVERLY RAN CREDIT, DAYS WASTED. Day one spoke with Omar(rep?) and told him I was interested in a Tesla they had. I explained I wanted it and to consider it sold we agree that I would fill out an online application to prove I was serious. He said he would check with his manager Kolton and make sure he could hold it. We spoke hours later he assured me it was being held and to deal with Kolton now. Spoke with Kolton day 2 really nice guy, polite, empathetic, and kept in touch even late after hours. We spoke about the car being held again and I was assured once more the car was held for me as we wait for numbers to be ran. Sent over to speak with Malik seemed to busy to be polite explained I was declined (which I'm guessing is why he didn't feel like being polite and in a rush to get me off the phone) I said no worries, CONTINUE TO HOLD THE CAR! I would call back in a few hours with secured financing through my bank he AGREES and we get off the phone. If he would have cared to ask or do his job properly I could have put any deposit down or even paid for the car in cash if I knew he would be a liar and sell it behind my back. I spent the next 4 hours speaking to my bank and underwriter providing information to get approved all still assuming this dealership was respectable. I get approved as I knew I would for 3.7% interest and immediately call back since my bank needs to ask some title questions. I speak to another random rep (I'm guessing some random call center that log's and forwards calls since they no clue) she says her screen shows the car has been sold but wasn't sure if that was right and would have someone contact me back...I speak with Kolton he apologizes that it was in fact sold and has me setup to speak with Malik the next day. More wasted time on the phone Malik spends the call backpedaling saying they don't hold cars bla bla just lies and assures me he would call me back with a similar Tesla quoting specs of a car that costs 20k more than the one I was supposed to get. I call him back an hour later asking for his first and last name and to have the inquiries pulled from my credit he says absolutely and that he would call me back...At least he is a consistent liar. No calls back...I appreciate 3 days of my time wasted. My credit getting 7 inquiries from your website shotgunning credit asks and losing trust in what I assumed was a major dealership. I will be posting this to google reviews, dealerrater, Infinity directly, and internally at my work for all employees to stay away. More

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Great experience Sales manager : Amar & car salesman: Ali were both patient and worked hard to make a deal. Would recommend this dealership & might come back after lea Sales manager : Amar & car salesman: Ali were both patient and worked hard to make a deal. Would recommend this dealership & might come back after lease is up. More

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Great salesman! Mark made the whole experience pleasurable, friendly and personable. . He was attentive to myself, my husband and my children! He didn't apply pressur Mark made the whole experience pleasurable, friendly and personable. . He was attentive to myself, my husband and my children! He didn't apply pressure on us at all but was helpful and provided the information needed for us to make an educated decision. He took the time necessary to go over the features of the vehicle and help with the owner portal and app. We will be his customers as long as he is at Moterwerks. Thanks Mark! More

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