Mari Puente

Mardi is the best! Came in and she got my lady in something she wanted with no problems! This is our second time dealing with Mardi, customer service is excellent, she Came in and she got my lady in something she wanted with no problems! This is our second time dealing with Mardi, customer service is excellent, she follows up with you, she doesn’t force you to get in anything that you don’t want. Next following day I came back and traded in another vehicle, process is smooth/easy and fast. I never had a problem with Scott Clark Honda. But don’t hesitate to ever see Mardi!! In the future me and my lady will see her again real soon. Thank you again! You’re the best! More

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Great staff. From management to the service department you’ll be greeted by friendly, knowledgeable staff. I’ve purchase 5 vehicles at this location. They never d From management to the service department you’ll be greeted by friendly, knowledgeable staff. I’ve purchase 5 vehicles at this location. They never disappoint. More

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Worst customer experience ever! !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went in same day to see it. I didn’t expect the paint damage and scratches along the passenger side, so she mentioned it would be going into the repair shop. So, the next day I reached out and at that time she, JR and I came to an agreement on the OTD price. I told them I would be there the next morning at 11:30am (it was around 5pm that day) to put my $500 deposit down to hold the car so I could inspect the repairs before purchasing the vehicle. Next day, I’m literally in-route from Concord to Independence and at 8mins from my arrival window I told them both, I called Mari to let her know I was on my way. She then tells me the car sold. Really?!?!? So, 1) why hadn’t she called me bc she knew where I was traveling from 2) I gave an estimated time that I was coming, why not honor that 3) why not call me to do the deposit over the phone 4) the GM, Marcus Nicholson has a policy about “first come, first serve”…again…I had been in touch with Mari about the week before the car even arrived, so yeah!! I emailed Marcus to express my frustration and guess what…no response. This dealership is an absolute joke!!! But it all worked out bc I just purchased the Touring model in the color I originally wanted - their loss! 🤷🏽‍♀️😁 More

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Mardi was the sales lady that made it al all happen she and her staff worked very hard at getting me my vehicle thank you much I appreciate what they all done for me !!! I will recommend you all to others and her staff worked very hard at getting me my vehicle thank you much I appreciate what they all done for me !!! I will recommend you all to others that are in the market for a vehicle!!! Thanks again! More

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