"Polite. Accurate. Accommodating"
Helwig Stewart was amiable, honest in what he knew about the vehicle I ultimately bought. I initially looked at another VW, but was able to purchase the one that fitted my needs.
Your detailing department needs to be more attentive to making the interiors clean - as I had to take the car I bought to a detailer to get the dirty seats and carpet cleaned properly.
Otherwise, the whole experience with Helwig and Marcus was seamless. These people are why I continue to go back to dealerships to buy my cars.
The gentleman who wrote my financing was exceptionally nice and went out of his way to make my deal a positive experience.
"Great sales man and everyone we worked with. I would..."
Great sales man and everyone we worked with. I would highly recommend this place, Helwig was great to work with. We never felt pressured! Love my new car!
"Nice people and very clean! Easy to work with. Great..."
Nice people and very clean! Easy to work with. Great experience from our sales person, Helwig to everyone else that helped us. I would definitely recommend this place!
"DEFECTIVE 2019 RED HONDA ACCORD"
- Donna Richardson
DISILLUSIONED!!!!! The same car that I purchased in August has now gone back a 6th time and 7th time. I get the car back for a week maximum maybe a little more and the problem still exists. The first time I received a call from Marcus Nicholson he actually suggested I come and swich the car out with the same terms since they had been unsuccessfull in determining the problem. That meeting was setup and then I was later called that evening to say they thought they had found the problem. I went the next morning to pick my car up noticing scratches on my car and was told by a salesman that those scratches happen when someone in the service departments jacket scraps against the car when working on it. So they had to paint and order a replacement piece for the drivers door. I have to say during all this that I believe that Robbie Headly has tried to fix the issues. I had the car back for less than two weeks and the same noise in the dash has returned. At this point I'm done. I left a text message to Robbie and a phone message to Marcus Nicholson. Marcus did call me back but didn't want to honor his original offer to replace the DEFFECTIVE car and wanted to get the car back in the shop to work on it. I AM NOT happy about this and did speak about the LEMON LAW which this situations does fit the law. I spoke to an attorney and they did tell me that in NC if the same issue happens a minimum of 4 times it can be considered "LEMON LAW". SO, EVERY PAYMENT I'VE MADE ON THIS 2019 HONDA ACCORD HAS BEEN WITH THE DEFECT AND IN AND OUT OF THE SERVICE DEPARTMENT. While I do appreciate the service department trying to continue to find the problem I feel SCOTT CLARK HONDA should replace the defective car. In my conversation to Marcus Nicholson, after this many times how long is it acceptable to play this song and dance and expect me to pay this much for a car that OBVIOUSLY has a problem? I really hope this can be resolved and I don't have to take this further. SCOTT CLARK has a reputation that I would think he'd like to be proud of.
"My experience "
Excellent, not pressure and no long process to make deal. Delivery lady very knowledgeable. Excellent customers service skills. Excellent atmosphere and clean areas. I will recommend all the times.
Other Employees Tagged:
"Honda Pilot Experience"
Nice place, kid friendly. Was able to test drive a Pilot without worrying about moving car seats as a nice lady inside kept an eye on them. Also had a video game area and TV area to keep them occupied. Probably bought 50 vehicles over the past 20 years (never a Honda) so I'm not really new to the process. Things worth mentioning here include $2,000 worth of dealer added options (front window tint, floor mats and a few other add-ons most people probably do not want) to every vehicle and the doc fee of $799 (supposedly all dealers charge this including Hendrick - haven't paid it for years at Hendrick although I do have a fleet account so it may be customary to waive for this reason). Was told I have been paying it via the increased price of the vehicle. I don't think that is the case as the majority of cars of all types I've had to have shipped from FL, SC and IL before local dealers got competitive. Asked what they are selling for and was referred to the MSRP. Asked for the invoice and was advised they do not have that I could look it up on my phone. A few minutes passed and they provided the invoice. They've invested in their dealership and have a ton of overhead and need to make a profit. I understand the business aspect and would have thought it would have been a bit easier to get a fair transaction. Feel as if my wife was by herself she would have paid thousands more. Finance guy was very nice and easy to work with as was the salesperson, except for the fact he repeatedly lied for no reason regarding our trade. It had nothing to do with the amount, but rather his guys were calling 3 Audi dealers as Scott Clark would not purchase our car for resale, but rather it would be an even pass through sale directly to one of the Audi dealers. Not something they would sell on their lot, and Audi would have to replace the tires and recondition it, then would certify it. The trade would never see their lot therefore they have NO control over what the Audi dealer offered. Wow, why was it for sale the next day at Scott Clark Honda? I don't understand the need to lie, possibly that is what he was told to say. Nevertheless you can achieve the same outcome and establish credibility by telling the truth i.e. we aren't paying a dime more period. That is a perfectly acceptable response. Finally, nice lady spent as much time as necessary to get my wife acquainted with the features. Downgraded overall experience from good to poor as they have lost all trust, unfortunately for no material reason. Wife voted zero so I'll sadly have to go with one star for blatant dishonesty. ***update*** After speaking with the General Manager I understand how seriously this dealership takes customer service and understands the value of a happy customer. I believe this was a one-off incident and feel confident this will be addressed appropriately.
"Do not pass the Blue sign!!!"
Look for the blue and stop in!! The service department is why I purchased the car from Scott Clark Honda. You feel like a celebrity and always waiting with a smile!!
As for Sales, ask for Ahmed!!
Other Employees Tagged:
, The young lady that delivered my car to me!!