Mari Puente

Worst customer experience ever! !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went in same day to see it. I didn’t expect the paint damage and scratches along the passenger side, so she mentioned it would be going into the repair shop. So, the next day I reached out and at that time she, JR and I came to an agreement on the OTD price. I told them I would be there the next morning at 11:30am (it was around 5pm that day) to put my $500 deposit down to hold the car so I could inspect the repairs before purchasing the vehicle. Next day, I’m literally in-route from Concord to Independence and at 8mins from my arrival window I told them both, I called Mari to let her know I was on my way. She then tells me the car sold. Really?!?!? So, 1) why hadn’t she called me bc she knew where I was traveling from 2) I gave an estimated time that I was coming, why not honor that 3) why not call me to do the deposit over the phone 4) the GM, Marcus Nicholson has a policy about “first come, first serve”…again…I had been in touch with Mari about the week before the car even arrived, so yeah!! I emailed Marcus to express my frustration and guess what…no response. This dealership is an absolute joke!!! But it all worked out bc I just purchased the Touring model in the color I originally wanted - their loss! 🤷🏽‍♀️😁 More

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Mardi was the sales lady that made it al all happen she and her staff worked very hard at getting me my vehicle thank you much I appreciate what they all done for me !!! I will recommend you all to others and her staff worked very hard at getting me my vehicle thank you much I appreciate what they all done for me !!! I will recommend you all to others that are in the market for a vehicle!!! Thanks again! More

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