Maria Capano | Page 2

Professional and extremely helping to understand issue and services required. Also explained warranty expiring and helpful in dropping off the car and providing ride as needed. Always the best service a and services required. Also explained warranty expiring and helpful in dropping off the car and providing ride as needed. Always the best service and the service manager Jim should be recognized for great help and expedite issues. I appreciate it and wouldn’t use any other service than Kelly Infiniti rt 114. Thank you More

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I’ve been a recurring customer for years and that’s due to the exceptional customer service I’ve had every single time. I’m greeted by Lisa Avola, the GM, who always puts me in the best hands whether it’s to the exceptional customer service I’ve had every single time. I’m greeted by Lisa Avola, the GM, who always puts me in the best hands whether it’s service or another purchase. This staff always keeps me coming back. More

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Kelly Infiniti is highly recommended to friends and family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing y family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing your vehicle. Thanks Joe More

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In my opinion, I wouldn’t go anywhere else. They excel at doing their best for you before you walk out the door. They excel at doing their best for you before you walk out the door. More

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They really do MAKE IT EASY! ! … honest sales and excellent service. I want to sincerely thank the entire team at Kelly Infiniti in Danvers, MA for always making my car buying exp ! … honest sales and excellent service. I want to sincerely thank the entire team at Kelly Infiniti in Danvers, MA for always making my car buying experience glorious. Most recently, I was taken care of and shown exceptional attention by Victoria Puopolo (Product Specialist), Cong Truong (General Sales Manager), Nicklas Gird (Service Advisor), Roman Babayants (Business Manager), and Lisa Avola (General Manager). For me, it is more about the “how” over the “what” … and how ya’all do business keeps me coming back for more… every. xxxx. time. I’ve previously had 2 Infiniti Q50 Sports over the past 6 years, this latest one being my 3rd. You know I love my Infiniti’s… but just because I felt like it may be time for a change, I had my eye on other comparable makes/models. What got me to get my 3rd Infiniti in a row was you all, as well as the warm family experience, awesome hospitality, and exceptional responsiveness at Kelly Infiniti. I felt extremely comfortable throughout the entire process, and I never felt rushed or pressured. Victoria was very personable, connected with me, and always went the extra mile, allowing me to relish the experience and take my time in making every decision. When I mentioned I was interested in seeing a black or blue Q50, Cong surprised me during my next visit by having secured both vehicles (one from Norwood, one from NJ) for me to see in person. I’m a very visual person, so seeing is believing for me. These fine people tailored my eventual vehicle to a tee exactly the way I wanted it… a black 2023 Q50 Red Sport 400 AWD with black rims. Over the past few years, Nick has ALWAYS taken top-notch care of me with Service, and he and the service team (Mike Magulas, Tynan Connors, Francisco Hernendez et al) got the car in perfect shape for me. Shoutouts are also in order to Justin, Mike, Josh, Hannah, Maria, Olivia, and the detail crew… ya’all probably didn’t even realize it, but you always had the biggest welcomes or conversation tidbits that made me feel at home. And my stars… I even got to see Brian Kelly with his 4th of July sporty sunglasses on for a moment when I was picking up my car. Lastly, this entire dream team knows I am very detail-oriented, and I ask a lot of questions and am particular with my requests… I never MAKE IT EASY, but you guys always do. I appreciate everyone’s patience with me. You let me be me throughout… so thank you, thank you! Love the new car so far… and I especially adore the black rims the team helped me to get (again, you went the extra mile per usual). The Infiniti wheels were custom-painted at 5 Star Rims in Peabody, MA, and the work they do there is phenomenal… they truly do make it look factory-issued as Cong and everyone at Kelly attested to. The guy I went to see at 5 Star to pick out the particular high gloss metallic black I wanted for the rims was Chris. He was an absolute pleasure to work with, and he took the time with me to review different palette options of black that would complement the black on the body of the car (subtle, yet not overbearing). Lisa, it is truly ALWAYS a pleasure interacting with you every time I come into Kelly Infiniti, whether for sales, service, etc. You are the quintessential guru of true salesmanship, and you seamlessly show me and everyone “how it’s done.” You know you've created a team of all-stars over there, Lisa! Everyone from reception to sales to service to detail to parts to finance to marketing... you know better than me how much of a team effort it truly is. And I have sincerely appreciated every interaction with each individual over the years. And that's pretty hard to say with most places. I guess there's a reason why your dealership was the first Infiniti dealership on the planet... and you guys are still doing it better than anyone around to this day. Cheers to you all. Once again, thank you for all your efforts… and see you soon. Salud, Yet another satisfied customer More

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The Kelly team rules! ! IIn and out service on a Saturday afternoon. The staff always goes above and beyong. ! IIn and out service on a Saturday afternoon. The staff always goes above and beyong. More

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The service was great. They were prompt, courteous and reasonably priced. I have always been happy with the sales team and service department. They were prompt, courteous and reasonably priced. I have always been happy with the sales team and service department. More

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Very professional and timely. Car nice and clean after service. Nice people and comfortable waiting area! Car nice and clean after service. Nice people and comfortable waiting area! More

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Great people, accurate services and no surprises. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. More

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Kelly Infiniti provides fantastic auto services with a top notch staff. Nick greeted me with a friendly smile, took notes about my service needs and got things started immediately. Nick also kept me updat top notch staff. Nick greeted me with a friendly smile, took notes about my service needs and got things started immediately. Nick also kept me updated with my service progress. Maria, at the front reception desk, is always a terrific staff member who helps out while waiting. The service was completed on time within the estimated price quote. Service included the annual state inspection,, transfer case fluid replacement, synthetic oil and filter change, and multipoint inspection of brakes / battery/ tires / etc. The complimentary car wash is always a welcome treat too Great dealership. Never disappointed. Kelly infiniti rocks! More

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