Maria Capello | Page 5

Another Extremely Disappointing Experience at Rockland Chrysler Dodge Jeep I had one of the most frustrating dealership experiences at Jeep Chrysler Rockland. I went in for a free oil change that was i Chrysler Dodge Jeep I had one of the most frustrating dealership experiences at Jeep Chrysler Rockland. I went in for a free oil change that was included with the purchase of my vehicle. I dropped off my car expecting a simple, routine service—but things quickly took a bad turn. While waiting, I received a call saying I supposedly had a coolant leak, and they wanted $300 just to diagnose it. That price was only for an inspection, not for any repairs, so I declined. When I arrived to pick up my vehicle, they then informed me that my coolant cap cover was missing; and even admitted they “weren’t supposed to tell me.” I guess because they still wanted the $300 to diagnose the car. This raised serious concerns, especially since they were the last ones to work on the car. I requested if the coolant level was low, could the top it off. The service employee stated he count not. I asked why they couldn’t simply top off the coolant since the cap was missing, and they told me it wasn’t included with the free oil change. At first, they claimed they couldn’t refill it because the cap was missing, so I purchased the recommended coolant cap from their own parts department at an inflated price just to try to resolve the issue. Even after that, they still refused to top off the coolant. I ended up having to buy coolant myself at the local auto supply shop and fill it in their parking lot just to make sure my vehicle was safe to drive home. To top it all off, the sales manager was terrible. I asked one more time if I could pay for coolant to be added. They stated I would have to make another appointment for that, but I needed to go someplace else. I was informed that I will be placed on a “blacklist” due to a different negative experience I had with them during the vehicle purchase process. She stated I was too “argumentative”. Instead of improving their service after past issues, they made the situation even worse. Overall, this dealership demonstrated poor communication, lack of accountability, and unprofessional conduct. I regret trusting them with my vehicle and urge others to think twice before dealing with Rockland Chrysler Jeep Ram. More

by eye4design2016 Verified Customer Verified Customer

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Oil completed no appointment required. Except no further inspection or diagnosis provided for recommended services. Coupon for discount would not be applied unless mentioned at initial w Except no further inspection or diagnosis provided for recommended services. Coupon for discount would not be applied unless mentioned at initial write up. Customer service by advisor could use improvement, to ensure customers feel valued and return for continued service. More

by epennes2 Verified Customer Verified Customer

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Poor customer service, they are not friendly, rude, and unprofessional. Very disappointed from what I experienced. unprofessional. Very disappointed from what I experienced. More

by Nataly845 Verified Customer Verified Customer

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Sean and Maria in service are very attentive to the needs of their customers. A pleasure to deal with. needs of their customers. A pleasure to deal with. More

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Service was INCREDIBLY fast. Cannot believe was in and out for an oil change in just about 30mins! Everyone was friendly as well! Cannot believe was in and out for an oil change in just about 30mins! Everyone was friendly as well! More

by drumfreak68 Verified Customer Verified Customer

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A very pleasant experience. Everything remained on schedule and everyone was extremely helpful. I waited while my repair was completed and the waiting area was clean, comfortabl Everything remained on schedule and everyone was extremely helpful. I waited while my repair was completed and the waiting area was clean, comfortable, and provided everything that I needed. More

by COREY.BAYES Verified Customer Verified Customer

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Brought my 2025 Wrangler in for service and all went great. Quick in quick out! great. Quick in quick out! More

by Joe Sacc Verified Customer Verified Customer

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Quick efficient easy had it done within 1 hour of drop off I would recommend off I would recommend More

by richieroo222 Verified Customer Verified Customer

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Maria and Nicole were amazing to work with. I am not from the area and they were so caring and helped me through our unique situation and came up with solutions to get our broken down minivan f I am not from the area and they were so caring and helped me through our unique situation and came up with solutions to get our broken down minivan fixed. They kept me updated during the diagnosis and entire repair. The technicians did a great job diagnosing the problem and repairing the vehicle. Best dealership I have ever worked with by far! More

by kkmdbn555 Verified Customer Verified Customer

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Always a pleasure working with the service dept! Maria and Brenden are the best! They always do their best to get me in and out as fast as possible. Maria and Brenden are the best! They always do their best to get me in and out as fast as possible. More

by bran424 Verified Customer Verified Customer

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