Maria Capello | Page 7

Completely agree that this service rep does not treat any of the customers appropriately. She speaks down to them. She negatively patronizes when managing a situation. She always argues. The dealership is co of the customers appropriately. She speaks down to them. She negatively patronizes when managing a situation. She always argues. The dealership is correct, “customers always write” it is not her thing. More

Report | Print

I had a great experience at Rockland Jeep! I worked with Nicole, and she was amazing—super professional, knowledgeable, and helpful. She guided me through getting the parts I needed and made s I worked with Nicole, and she was amazing—super professional, knowledgeable, and helpful. She guided me through getting the parts I needed and made sure everything was covered under my warranty. I couldn’t be happier with the service here. I actually travel 30 minutes just to come to Rockland Jeep because they truly go above and beyond. Highly recommend! More

by peter marsella Verified Customer Verified Customer

Report | Print

I am always very pleased with the work done on my car…. .I’ve been a customer for many years and I’ll continue to be a customer….All the staff are very caring and helpful !! .I’ve been a customer for many years and I’ll continue to be a customer….All the staff are very caring and helpful !! More

by lrusso5054 Verified Customer Verified Customer

Report | Print

Customer service was very helpful! I was checked in efficiently and was notified when my vehicle was ready for pickup. I was checked in efficiently and was notified when my vehicle was ready for pickup. More

Report | Print

I traveled to Rockland Chrysler Jeep Ram for an AC service. I had to travel back twice within one week. The final trip I was told after 24+ hours with my vehicle the mechanics couldn’t find the issue. service. I had to travel back twice within one week. The final trip I was told after 24+ hours with my vehicle the mechanics couldn’t find the issue. I had to call numerous times to speak with my advisor Brendan or an operator. Only to still not be serviced. Afterwards, I went to a local mechanic shop only to find that all my car needed was freon. Which further proves that my vehicle was not even properly diagnosed with it being stored about 30 hours. Now my AC is working but no thank you to Rockland Dodge. I am highly disappointed with the communication and lack of service. More

by dasiagreathouse Verified Customer Verified Customer

Report | Print

Absolutely the worst customer service ever. Purchased 5 cars there and three months out of warranty, will not honor a well known TSB or even offer a discount for changing manifolds on my Ram. Purchased 5 cars there and three months out of warranty, will not honor a well known TSB or even offer a discount for changing manifolds on my Ram. Ty have lost me. More

by GD.HANSEN Verified Customer Verified Customer

Report | Print

Made an apt but waited days to check out vehicle then me 300 to just look at it which took them 15 mins. 300 to just look at it which took them 15 mins. More

by Trob Verified Customer Verified Customer

Report | Print

Great service! They even clean my car before I got it back. Really happy with the service They even clean my car before I got it back. Really happy with the service More

by BRAWNY.WORK Verified Customer Verified Customer

Report | Print

My experience at Rockland jeep was terrible service department is a nightmare don’t ever buy any car from the Rockland jeep ….. every time I when to get my car service they always fighting and when I w department is a nightmare don’t ever buy any car from the Rockland jeep ….. every time I when to get my car service they always fighting and when I was there like 5 time I saw a lot more customers with same problems and managers, advisor everybody there are not professional They don’t treat customers nice they don’t care More

by yngridp85 Verified Customer Verified Customer

Report | Print

My car repair was taken care of in a timely manner and it was washed inside and out upon pickup was washed inside and out upon pickup More

by jennifermanzilla Verified Customer Verified Customer

Report | Print