Maria Capello | Page 8

Fast friendly service. Please stop the 15 word minimum in your surveys or I will stop replying Please stop the 15 word minimum in your surveys or I will stop replying More

by wstern10960 Verified Customer Verified Customer

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Maria & Danny were great. They made sure it was a quick oil change/tire rotation service and they provided excellent customer service. They made sure it was a quick oil change/tire rotation service and they provided excellent customer service. More

by fcampana Verified Customer Verified Customer

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Absolutely Disgraceful Experience at Rockland Chrysler Dodge Jeep in Nanuet If I could give zero stars, I would. This was hands down one of the most unprofessional and aggravating experiences I’ve ever Dodge Jeep in Nanuet If I could give zero stars, I would. This was hands down one of the most unprofessional and aggravating experiences I’ve ever had at a dealership -service center. First I was happy to get an appointment the next day at 7:30 am, she told me it was going to be $219 for a diagnostic test. The next day they call me 9:00 am to confirm what I think the problem is and told me it would be $319. How do we not know the prices of things? I was met with complete disorganization, total lack of communication, and a manager- Maria Capello who seemed more like a confused intern than someone in charge. When I asked for clarity on the status of my vehicle, I was given vague, unhelpful answers and attitude that was beyond disrespectful. At one point, I was told they “might not even be able to get it in today.” Seriously? This was after it’s been there for more than 24 hours. I then asked who she reports to — and was told “I am,” as if that answered anything. When I pressed for accountability, I was dismissed like I was bothering them. The manager literally started flipping through a filled-up notebook trying to piece together what was going on, claiming I was scheduled to be called “today.” Really? Not yesterday when no one had the decency to inform me of anything? And then — the cherry on top — she tries to tell me that not all customers mind if their car sits there for multiple days, so that’s why they don’t always call. I was stunned. That’s your excuse for not communicating with a paying customer? They didn’t even want to diagnose the issue first — just jumped into how I don’t have coverage by warranty and questioning how I will pay for this. How about figuring out the problem before talking about payment? This place is a complete disaster. Rude management, no professionalism, zero communication, and no respect for the customer’s time or intelligence. I wouldn’t trust them to service a bicycle, let alone a vehicle. Save yourself the aggravation — go literally anywhere else. More

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Brendan and Maria are the best, everyone else is great as well. Don’t trust anyone else well. Don’t trust anyone else More

by AliMarb Verified Customer Verified Customer

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Maintenance at it finest. Drove my car in handed my keys to the technician, checked in at the maintenance office answered a few questions. Then sit back relax. Watched a littl Drove my car in handed my keys to the technician, checked in at the maintenance office answered a few questions. Then sit back relax. Watched a little television, walked around looked at a few new model vehicles on the show room floor. Had a cold drink, very relaxing experience. More

by BARRYLOUSE Verified Customer Verified Customer

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Sloppy work with loose bolts, rattling connections, parts broken. Repairs not done in a timely manner. broken. Repairs not done in a timely manner. More

by ddludwig53 Verified Customer Verified Customer

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The repair staff made me feel warm and safe. I appreciate the attention and honesty I appreciate the attention and honesty More

by ALEX@AGARFIELD.COM Verified Customer Verified Customer

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Amazing dealership, service department did a fantastic job servicing my vehicle. They are the best! job servicing my vehicle. They are the best! More

by EMEJIA123 Verified Customer Verified Customer

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Absolutely outstanding service—friendly, efficient, and truly caring staff. I always trust them with my car! truly caring staff. I always trust them with my car! More

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Truly grateful for the work they do at Rockland. The staff are my family for life. I refuse to go anywhere else to service and to purchase my vehicle. The staff are my family for life. I refuse to go anywhere else to service and to purchase my vehicle. More

by NYLOTUS33 Verified Customer Verified Customer

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