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Maria Castillo
Maria Castillo at Fremont Toyota

Maria Castillo | Page 76

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

4.8
841 Reviews

I have been in the Automotive industry for 25, years. In those 25 years, I have worked for Chyrsler/Dodge, Nissan, Honda and 12 years with Toyota. I truly love my job, because it allows me to help others and get to meet new people every day. I love spending time with my family, and I am very passionate about animals. I will treat you the way I would like to be treated with honesty and respect.

4.8

841 Reviews

Write a Review

Industry Experience

27 yrs, 9 mos

Languages Spoken

Spanish Spanish

841 Reviews of Maria Castillo

June 29, 2023

Dealership Rating
Employee Rating

Maria was wonderful. Listened and worked with me for a great experience and great results More

by smalong
Service Price Transparency
Recommend Dealer
Yes
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Jun 30, 2023

Fremont Toyota responded

Thank you for your kind words. At Fremont Toyota, we pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

June 28, 2023

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Employee Rating

I had my appointment last Saturday, June 24, 2023. Maria is very accommodating! Great service! More

by RamosC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat O'Brien

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Jun 29, 2023

Fremont Toyota responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Fremont Toyota. Have a fantastic day!

June 27, 2023

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Employee Rating

She is amazing and very helpful as always. I always choose her as my adviser in the future visit More

by majista_maj
Service Price Transparency
Recommend Dealer
Yes
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Jun 28, 2023

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

June 23, 2023

Dealership Rating
Employee Rating

Maria made my experience positive and welcoming. She made suggestions for service that aligned with my needs and was very accommodating. More

by iantecson
Service Price Transparency
Recommend Dealer
Yes
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Jun 23, 2023

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

June 23, 2023

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Employee Rating

Very helpful, speedy service! Was able to fix up my car in a couple of days, and gave great advice to keep things running smoothly. More

by sophiacwag
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Ervin Sunga, Pat O'Brien, Phil Stravers , Belal Najibyar

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Jun 23, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 21, 2023

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Employee Rating

I had mentioned concerns about my tires. I’m unsure if they checked it but about two days after I had a notice about my tire on my cars dashboard More

by NICHOLASANIT
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Ervin Sunga, Pat O'Brien, Phil Stravers , Belal Najibyar

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Jun 22, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 21, 2023

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Employee Rating

Excellent service, knowledgeable, professional and experienced staff. I have been using this dealership for several years. Highly recommend. More

by NICK_94536
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Erika Carlos, Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Ervin Sunga, Pat O'Brien, Phil Stravers , Belal Najibyar

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Jun 22, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 21, 2023

Dealership Rating
Employee Rating

The customer service has improved tremendously by having employees such as Maria Castillo who provides exceptional service and care for the customers. I am sure you have many other very good customer servic More

by manuel111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2023

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

June 20, 2023

Dealership Rating
Employee Rating

Maria was very courteous and kept us informed about items needing attention. We even came back for getting our new tires (a good deal!) Overall, a great service experience! More

by nitinlamba
Service Price Transparency
Recommend Dealer
Yes
Report | Print
Jun 21, 2023

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

June 20, 2023

Dealership Rating
Employee Rating

Maria was helpful and knowledgeable to address and get issues resolved with my Car. She also does good follow up to make sure things go well. More

by vishal.jp
Recommend Dealer
Yes
Report | Print
Jun 21, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

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