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Maria Lizardi
1,994 Reviews
1,994 Reviews
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1994 Reviews of Maria Lizardi
April 02, 2019
Super Adviser We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. was able to work with my extended warranty company and changed the coil for only the deduct able. I would highly recommend not only this BMW dealership for service, but Valentina Lizardi was super, went out of her way to help, and ensured I was kept informed throughout the day as to what was happening. More
by Keith Aclin
Verified Customer
April 01, 2019
It took an hour just to drop off the car! They system they use is not customer friendly, I am surprised others are not upset. This is the second time I took my car in for service, both times They system they use is not customer friendly, I am surprised others are not upset. This is the second time I took my car in for service, both times I had an appointment and had arranged for a car to drive while my car was being repaired. I takes over an hour to drop off your car!!! I was 5 minutes early for my 10:30 appointment I was met at the garage entrance by an individual that confirmed my appointment. I was instructed to drive up to the service desk area and drop off my keys. After dropping off my keys I was to go into the showroom waiting area and my service adviser would be with me shortly. After waiting about 30 minutes I went out to the service desk and asked where my adviser was, they said she was checking out my car. I was sent to wait in her office. A few minutes later she arrived and we discussed my service. My appointment was made for a Thursday so I could get the dents in the car repaired under my dent and ding policy with the dealer. The service adviser who I make the appointment when I mentioned I wanted to get this done in addition to the regular service said if we did the appointment on a Thursday the could do both services. When I mentioned this to her she said they are not there on Thursday, the people who make the appointments do no know the schedule, Once we completed the check in process the service writer took my license and insurance card and told me to go back in the showroom and wait and the Loner car individual would be with me shortly. about 10 minutes later I signed the papers for the car and was told to wait again while she got the car. 15 minutes later I see her outside looking around, I went out and we waited for the car to be ready. This is not acceptable and has happened on the prior occasion. It took me over a hour to drop off my car. I also arrange service for an Audi in Sarasota and a Mercedes their check in procedure is much quicker. I will not purchase a BMW in Sarasota again due to this problem. I have expressed this opinion with others and they agreed, More
by 56bill
March 30, 2019
Satisfied BMW Sarasota did what needed doing in a timely fashion. Everyone involved was efficient pleasant and capable. Maria L. In particular did a fine job. BMW Sarasota did what needed doing in a timely fashion. Everyone involved was efficient pleasant and capable. Maria L. In particular did a fine job. More
by VIZSLA1
March 28, 2019
Service Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the pro Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the process the car is in. More
by bremed_bremed
March 26, 2019
Service The experience was great since I arrived to drop the car Maria is awesome and explained everything that needs to be done to the car definitely will r The experience was great since I arrived to drop the car Maria is awesome and explained everything that needs to be done to the car definitely will recommend it. More
by JUANCARLOSGIOL
March 23, 2019
Efficient & Courteous The customer service was good and well organized. Service was efficient with a great lobby area. A very nice experience,much better than the rest! The customer service was good and well organized. Service was efficient with a great lobby area. A very nice experience,much better than the rest! More
by KDZBIL
March 23, 2019
Always been satisfied Always Great service especially my service advisor Maria is consistent with making sure I am happy and taking care of business. Need iI say anymore!!! Always Great service especially my service advisor Maria is consistent with making sure I am happy and taking care of business. Need iI say anymore!!!!! nothing more to say always been great More
by JSTONEBURNER
March 22, 2019
Excellent. Purchased new tires Exceiient service and ptice5. Car ready when done in reasonable period of time Dealership said they would match anyone's price and they did. Very ple Exceiient service and ptice5. Car ready when done in reasonable period of time Dealership said they would match anyone's price and they did. Very pleased More
by RISAUPF
Other Employees Tagged: Fernando Santori
March 22, 2019
Service! Good service with a very friendly and helpful service agent. Maria is a gem! Only thing that did not work was the popcorn machine. Either fix it or Good service with a very friendly and helpful service agent. Maria is a gem! Only thing that did not work was the popcorn machine. Either fix it or remove it. Better not to set up an expectation More
by JENNY.LYDER
March 22, 2019
Short, sweet, no problems, car washed, all good Much shorter than my prior visits and no problems found. Maria is always a pleasure to work with. The new person she was training was nice also. Much shorter than my prior visits and no problems found. Maria is always a pleasure to work with. The new person she was training was nice also. More
by Montana
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