Maria Lizardi | Page 3

I felt that the overall experience was very professional and yet personal as it related to my service needs. Things moved along promptly, and as described. and yet personal as it related to my service needs. Things moved along promptly, and as described. More

by apasquariello Verified Customer Verified Customer

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No problems. Video of inspection a plus. Maria my service advisor makes everything better. Good service Video of inspection a plus. Maria my service advisor makes everything better. Good service More

by Z3COUPE Verified Customer Verified Customer

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I was in for a regular oil change. They They discovered a nail in my tire. Had to change the tire. They gave me a loaner took great care of me. Maria and Paula are assets to that locat They They discovered a nail in my tire. Had to change the tire. They gave me a loaner took great care of me. Maria and Paula are assets to that location. More

by SHANNONGALLE1 Verified Customer Verified Customer

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Maria Lizardi is the Ultimate BMW service advisor. She's fantastic. There's simply no one better at taking great care of you and your car. She's fantastic. There's simply no one better at taking great care of you and your car. More

by danhoffe Verified Customer Verified Customer

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Maria Lizardi always takes great care of us and does an excellent job. She’s friendly, professional, and consistently provides great service. excellent job. She’s friendly, professional, and consistently provides great service. More

by michelle.tasedan Verified Customer Verified Customer

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I don’t appreciate going in for a routine oil change to be schemed into replacing my windshield by a 3rd party company who is clearly in partnership to make a profit together. I also don’t appreciate being be schemed into replacing my windshield by a 3rd party company who is clearly in partnership to make a profit together. I also don’t appreciate being greeted by this individual upon driving my car into the services department rather than an actual employee who is employed for BMW of Sarasota. Then, later being approached by this individual while waiting inside for my oil change. This individual made false statements about my windshield having cracks (that later were inspected not to be found) and saying it would be covered by insurance in the state of Florida (along with many other false statements). The really disturbing part was this sales tactic being done on other customers who were just simply trying to come in for routine oil changes. I expect more from a dealership where I purchased a vehicle for thousands and thousands of dollars. Very unprofessional and unfortunate to do to customers. The only genuine person I felt I could trust was my advisor Maria who had no hidden agenda and was truly there to take care of my needs. It’s just a sad situation to think you can’t go in for an oil change a company promised you with the purchase of the car without being scammed, let alone preying on vulnerable people who are trusting the dealership to take good care of their vehicle. Very disappointing! More

by Chrissyjsteele Verified Customer Verified Customer

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Maria is an excellent service advisor. The waiting area for customers is very nice. Snacks and phone charger available. The waiting area for customers is very nice. Snacks and phone charger available. More

by INVESTED5 Verified Customer Verified Customer

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Even with a time consuming repair, expecting to be finished next day, it was repaired before the end of the day! Loaner car experience was great too. Thanks, Maria! finished next day, it was repaired before the end of the day! Loaner car experience was great too. Thanks, Maria! More

by GWACHA4120 Verified Customer Verified Customer

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Maria was great. Her communication to me was excellent. Maria is a pleasure to work with! Thank you Maria for all your hard work and your follow up!! Her communication to me was excellent. Maria is a pleasure to work with! Thank you Maria for all your hard work and your follow up!! More

by kgiloy Verified Customer Verified Customer

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Service was great and Maria did excellent with good communication. It takes too long to get an appointment with a car rental. Two or three weeks. Just a heads up for the management of the service de communication. It takes too long to get an appointment with a car rental. Two or three weeks. Just a heads up for the management of the service department! This was for a brake recall and oil change. More

by djbutler0 Verified Customer Verified Customer

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