Maria Malave

I brought the car in to diagnose sound that a believed not road noise. I was concerned it might be bearings, rearend, etc. I texted the following day and received no reply. I called and got nobody in ser not road noise. I was concerned it might be bearings, rearend, etc. I texted the following day and received no reply. I called and got nobody in service, then tried to leave message, then found message box full.. Finally, I called I called the person who sold me the care. She got me connected to service. I was told the tires are cupped and making noise. I explained I asked for new tires when I bought the car and was refused because the tread wear was at least60%. Now, 10k miles later the tires are not so good. Worked up the management ladder I was refused any consideration.. Well, maybe they are right about the condition of the tires and they are not defective, but if that is so then the car has a defect. It might not be under warranty but the technician should have so advised what the problem might be. That did not happen and I think they just want me to disappear. It was a waste of two days of my time and I might not return. I will not waste more time explaining the car was not ready for pick up the next day I arrived. They waived the diagnostic charge. Well, I think that is best because the service was worthless. If they wanted to retain my business they would have offered to replace the tires at cost. No, they said to come back next month when tires will be on sale. I will not be returning. Note: My sales person is great! also note the Subaru navigation system is a worthless piece of crap. Mark Grubbs More

by MARK.GRUBBS Verified Customer Verified Customer

Report | Print

Maria. Thank you for helping setting up my car. There will be a learning curve to use everything in the car. I will contact you when I need some help if I c Thank you for helping setting up my car. There will be a learning curve to use everything in the car. I will contact you when I need some help if I can’t figure it out. More

by bugump Verified Customer Verified Customer

Report | Print

Friendly, thorough description of product, answered all my questions, tour of facility, sale staff available my questions, tour of facility, sale staff available More

by dickmerrill Verified Customer Verified Customer

Report | Print

By far the best dealership experience we have had. Very no nonsense, in the best way possible. Everyone was very helpful. Very no nonsense, in the best way possible. Everyone was very helpful. More

by rozbeh1s Verified Customer Verified Customer

Report | Print

Maria was wonderful to deal with. She is a. great salesperson and she knows the the vehicles she is selling. She helped me with the paperwork and we went through many of the techni She is a. great salesperson and she knows the the vehicles she is selling. She helped me with the paperwork and we went through many of the technical points of the vehicle 'She made getting a new vehicle a very pleasant experience, More

by xfreds Verified Customer Verified Customer

Report | Print

As of yet, we have not had our car serviced here and cannot rate them. We rated a 3 because when buying a CPO vehicle the dealership, at first, ignored a problem with a wheel hub and burned out beari cannot rate them. We rated a 3 because when buying a CPO vehicle the dealership, at first, ignored a problem with a wheel hub and burned out bearings, which we had brought to the attention of our sales person. We don't know if this was a problem originating with the service department or the dealership, Once resolved we proceeded to purchase the car. More

by italo Verified Customer Verified Customer

Report | Print

Always great service from any department at Subaru of Wakefield; we went in for maintenance for our year-old car and mentioned an intermittent issue with XM radio and service took the additional time to Wakefield; we went in for maintenance for our year-old car and mentioned an intermittent issue with XM radio and service took the additional time to address it! (they didn't have to!) amazing service and people at this dealership! Most people "dread" going to the dealership however we always have positive experiences as we know we will be taken care of! thank you everyone at Subaru of Wakefield! More

Report | Print

Conveniently located , easily accessible, comfortable, with competitive pricing. Maria Malave is incredibly service oriented and knowledgeable. with competitive pricing. Maria Malave is incredibly service oriented and knowledgeable. More

Report | Print

Great Service ! They fixed recall on my car and provided a thorough multi-point check report. Highly recommend this dealership They fixed recall on my car and provided a thorough multi-point check report. Highly recommend this dealership More

Report | Print

Fozi was very helpful and made the process so easy. Would recommend to all my local friends looking to get a Subaru Would recommend to all my local friends looking to get a Subaru More

Report | Print