Maria Shouldice | Page 9

This started out as a decent experience and is now an 80K Nightmare. On October 1st 2024 I bought a 2024 BMW X6 with 2700 miles on it and traded in a 2019 BMW X6. I was told they would only accept full pri Nightmare. On October 1st 2024 I bought a 2024 BMW X6 with 2700 miles on it and traded in a 2019 BMW X6. I was told they would only accept full price for the 2024 X6 even though I was verbally promised thru the initial negotiating a slightly lower price thru a sales rep. Ashley. I took detailed notes while negotiating and tried to prove it to Pierre but he refused to acknowledge the original negotiated price. They tried to force me to pay 299.00 for nitrogen in the tires and 449.00 for some so called theft etching. I declined and they removed the erroneous charges calling that the negotiating, removing charges that were never agreed upon. The document delivery fee is significantly inflated to 899.00 when most other dealers charge 250.00 to 300.00, for documents, there is a State mandated standard and 899.00 is significantly above that number. I drove 15 hours round trip to deliver the trade in and pick up the new vehicle. No offer for delivery or even meeting 1/2 way. I got home and 2 days later the engine shut down while I was driving and the dash on the 2024 X6 with 2700 miles lit up with a DO NOT DRIVE MESSAGE- Stating the vehicle may have a damaged drive train. I immediately took it to the BMW dealer in my home town. That was 2 weeks ago and now I have been told it will be in the service department for 6-8 weeks waiting on parts. As well, Freehold was to pay off the balance I owed on the 2019 X6- which I provided in cash. To date- 19 days later the balance has not been paid off. They took an extra 400.00 for title and plates- which I already paid for, when questioning Maria she told me that it would be refunded to me. Nothing has been refunded and I still don't have the registration or the valid plate stickers to November 2025, that I provided to them, she told me I needed to leave them with her. The payment on the undriveable 2024 X6 is due in 9 days on top of the old payment on the 2019 X6 due as well. I am beyond disappointed. The sales guy Pierre has reached out to me only because I have his personal cell number and have text him regarding the situation and how unhappy I am with the entire transaction. I have been lied to a deceived thru the entire process. He kept telling me the Manager Frank would call me to address this situation. Nothing from Frank...... I also left a message for Maria in Finance 3 days ago about the pay off on the 2019 X6, again nothing no call back, no registration, no plates, no refund for the overpayment for the plates and registration that I had already paid for. The customer service after you leave the dealership is non existent and the customer service you will receive in the dealership is predatory. Someone should be held accountable. More

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Great experience. Dori and Mark made my purchase/lease easy and void of complications. I look forward to doing business with them in the future. Dori and Mark made my purchase/lease easy and void of complications. I look forward to doing business with them in the future. More

by BARRYBERKELEY5 Verified Customer Verified Customer

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i would like to take a moment to thank Mike(client advisor), Nicholas(manager) and Maria(finance). They were all so knowledgeable ,and truly professional. they handled and explained every step which advisor), Nicholas(manager) and Maria(finance). They were all so knowledgeable ,and truly professional. they handled and explained every step which made my buying experience seamless, I would highly recommend them to anyone looking to purchase a car, THANK YOU AGAIN Joe More

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Always a great experience with this BMW team. Danny Claro sets the tone from the top Danny Claro sets the tone from the top More

by STEVERIVERA Verified Customer Verified Customer

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My initial contact was with another sales person who did not respond to my calls the following day when I had made my decision to move forward on a 2025IX BMW. I reached a manager named Nick who transferred not respond to my calls the following day when I had made my decision to move forward on a 2025IX BMW. I reached a manager named Nick who transferred me to this young salesman. I have to say it was my lucky day! This is my third BMW and my first EV although the 22 that I bought was a hybrid, and I loved it so much that it has brought me now to the full electric. Initially, I was annoyed when I thought I was being “dumped“ on a new kid who didn’t look like he was old enough to sell cars! I gave him room and he did an incredible job and not being pushy, meeting all of my expectations and requirements for the car, and then took the time once I made the final decision to help me, move the insurance and to understand every detail of this electric vehicle. For me to say That this experience at freehold, BMW was great is underrating it. John was the reason I would return if I’m ever going to buy another car. His patience, responsiveness, knowledge and ability to teach an old dog new tricks is more than I can put on paper. If you are intending to buy a new or used car, I highly recommend BMW freehold but more importantly I recommend John Calabrese to be your sales person. If for any reason he does not stay with this company, I would follow him! More

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Paige was very knowledgeable and very pleasant to work with, even though the sale kept her there after closing time. with, even though the sale kept her there after closing time. More

by ANGELAMELKONIAN Verified Customer Verified Customer

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The entire team was amazing and took the customer service experience to an elevated level. experience to an elevated level. More

by vikpatel05 Verified Customer Verified Customer

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Very satisfied with the experience . Michael Chang was great and so was Maria in Finance. Ashley at the front desk was very helpful, too. I have no idea who Nicholas Lucas is, didn’t mee Michael Chang was great and so was Maria in Finance. Ashley at the front desk was very helpful, too. I have no idea who Nicholas Lucas is, didn’t meet him. Love my new car❤️ More

by SUNSHINEFOREVER1122 Verified Customer Verified Customer

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Painless and dare I say enjoyable car buying experience! John Cheung was fantastic and very responsive the whole time. I live my new car! John Cheung was fantastic and very responsive the whole time. I live my new car! More

by jrsydoc Verified Customer Verified Customer

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Pierre was phenomenal. The entire experience was pleasurable. Maria, in financing was just as amazing. We thought we were just going to the dealership to look at the vehicl The entire experience was pleasurable. Maria, in financing was just as amazing. We thought we were just going to the dealership to look at the vehicle, maybe test drive it. Showed up within a hour of closing, Pierre and Maria went above and beyond to complete our purchase the same night. We left with the vehicle. I am not sure I have ever had such a pleasant experience at a dealership. The entire night was unexpectedly great. More

by CHRISTIERS77 Verified Customer Verified Customer

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