Maria Trillas | Page 3

**EXCELLENT SERVICE EXPERIENCE – THIS IS HOW A DEALERSHIP SHOULD OPERATE** I’m spending the winter in Englewood and needed an oil change and inspection for my 2022 Kia Telluride that I use for towing. Aft SHOULD OPERATE** I’m spending the winter in Englewood and needed an oil change and inspection for my 2022 Kia Telluride that I use for towing. After getting vague pricing from quick-lube chains, I called Kia of Port Charlotte expecting typical dealer pricing and long waits. What I received instead was the best dealership service experience I’ve ever had. **What Made This Experience Outstanding:** Maria Trillas helped me find applicable coupons and got me scheduled the same day – no runaround, just solutions. Maria Lobos handled check-in smoothly and professionally. Technician Seth provided a video walk-through of my inspection and findings, which immediately built trust because I could see exactly what they were seeing. Kyle Todd was friendly and helpful when I asked how to share feedback with management. **Why This Matters:** At my home Kia dealership, when I bring my vehicle in for scheduled service, I’m asked “What would you like us to do?” – putting the burden on me and undermining my confidence. Kia of Port Charlotte’s team clearly knows what needs to be done, communicates it well, and documents everything professionally. I left feeling respected, confident in the work performed, and secure in their recommendations. I haven’t had an experience like this at my purchasing dealer or my regular service dealer back home. **Bottom Line:** While I’m in Florida (January-February), I will exclusively have my Telluride serviced here. I’ll even plan future service visits around being in the area because the difference is that significant. This is what excellent dealership service looks like. Highly recommended. Five stars. More

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All the service people were very nice. Got my car back very fast. Thanks for the car wash also. Got my car back very fast. Thanks for the car wash also. More

by jrtirejim08 Verified Customer Verified Customer

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Always excellent care here they do a great job, good coffee (they need to bring the snacks back) oh and really bring back the stinger or you will be working on this one forever. coffee (they need to bring the snacks back) oh and really bring back the stinger or you will be working on this one forever. More

by aviddx Verified Customer Verified Customer

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We get great service from the dealership. Always quick and professional. A great dealership from sales to service. Always quick and professional. A great dealership from sales to service. More

by capt.l.morgan Verified Customer Verified Customer

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Service was great today Ron Munday took great care and got me in and out quick 10/10 job got me in and out quick 10/10 job More

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Services are always great at the Kia of Port Charlotte Florida. The service writers are always courteous and helpful. Florida. The service writers are always courteous and helpful. More

by KARDANOWSKI Verified Customer Verified Customer

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They are very helpful. I was very impressed with your service. Thank you. For rotating tires & a rinse I was very impressed with your service. Thank you. For rotating tires & a rinse More

by lonapillers Verified Customer Verified Customer

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Service was very professional, fast and also while I was waiting someone helped me with accesories for my Kia Soul. waiting someone helped me with accesories for my Kia Soul. More

by lefab18 Verified Customer Verified Customer

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The service department is a first in class operation. Quick and expert services are the best. Quick and expert services are the best. More

by cubasaurus0 Verified Customer Verified Customer

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Amazing Manager and perfect service every time also very quick service wait time thanks and keep up the great work ! quick service wait time thanks and keep up the great work ! More

by keithwebb19612002 Verified Customer Verified Customer

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