Maricella Moraga | Page 11

No Pressure/Accommodating Sale Experience My salesman, Frank Cruckson, listened to me throughout the entire purchase. I was in and out of the dealership (and in discussions with Frank) for ove My salesman, Frank Cruckson, listened to me throughout the entire purchase. I was in and out of the dealership (and in discussions with Frank) for over a week. Frank was able to package what I needed during the course of that time. Maricella Moraga did a terrific job of presenting options with the financing. The whole process was smooth and without any pressure. More

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Simple. No nonsense car buying!! I have purchased a lot of cars. Usually a long drawn out process. Takes some of the excitement out of experience. At Mark KIA, it was a breeze. I dea I have purchased a lot of cars. Usually a long drawn out process. Takes some of the excitement out of experience. At Mark KIA, it was a breeze. I dealt with Emmanuel. Great guy, who really seemed to care. He helped cut through the usual back and forth, by offering me a really fair deal right up front. Finance department was too notch. It is my second car from this dealership, and probably not my last. Highly recommend. More

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Emmanuel is the best! Our second car we have purchased at Mark Kia and Emmanuel helped us with both purchases. He's awesome to work with and was so helpful. He took his ti Our second car we have purchased at Mark Kia and Emmanuel helped us with both purchases. He's awesome to work with and was so helpful. He took his time to work out several different scenarios for us and we decided to upgrade to a new Telluride. We are very excited about our new car. Thanks Emmanuel! More

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Smooth and enjoyable process. Great experience. I’ve worked at multiple car dealerships and I’ve avoided financing a car until yesterday because of my distaste for the process. Working with Jewlie M I’ve worked at multiple car dealerships and I’ve avoided financing a car until yesterday because of my distaste for the process. Working with Jewlie Mendoza, Matt Tatge, and Maricella Moraga helped me put that fear behind me. I initially inquired about a 2016 Kia Hybrid Optima online. Within an hour Jewlie had reached out to me looking to help. She was very friendly and easy going. I decided to go into the dealership the next day to take a look at the car. Jewlie had the vehicle detailed and impressively cleaned when I showed up. We took a quit test drive and did a walk around with my trade in. I was sold on the vehicle after the test drive. From there Matt Tatge stepped in to assist Jewlie with the numbers. After a half hour we came to an agreement. Within another half hour I was in Finance with Maricella. Maricella was amazing. She was extremely friendly, knowledgeable, and efficient. After signing off in finance Matt informed me that service would be able to finish the final few points with the vehicle inspection. I decided to go have lunch at a taco shop recommended by Maricella. By the time I was done with lunch the vehicle was ready for me to drive home. I couldn’t be happier with how the process went. I drove off in a car I love and with the sound mind that I was treated fairly. Will be going to Mark Kia for all my future purchases. More

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Great experience Everything was awesome! Very efficient great service! All of staff was very welcoming and attentive. They met all needs and went above and beyon Everything was awesome! Very efficient great service! All of staff was very welcoming and attentive. They met all needs and went above and beyond explaining everything. Made buying a car a positive experience. Ryan did an amazing job! More

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Difficult Deal With Happy Ending I had a super complicated deal to work thru. Kevin really camel thru from soup to nuts. Did a great job at following up with me on any questions or co I had a super complicated deal to work thru. Kevin really camel thru from soup to nuts. Did a great job at following up with me on any questions or concerns I had. Proud owner of a new Stinger! More

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Probably the worst experience I've ever had-Reality Show Bad It's almost comical how incompetent and careless everyone who I interacted with at Mark Kia....and even though I bought a car from them 3 months ago, It's almost comical how incompetent and careless everyone who I interacted with at Mark Kia....and even though I bought a car from them 3 months ago, I'm still paying for it. Here's a accurate list of everything that happened: 1. When I purchased the car, they had the wrong name and address for the title. Luckily I caught it, but the finance guy brushed it off like no big deal. 2. I asked for my loan to go through TruWest, the finance guy did it through Vantage West. 3. I had a small maintenance issue on the car take 8 days. They said they were waiting on a part that can be purchased anywhere in the valley and could have been fixed in one day. 4. The finance team underpaid on my trade in, causing me to be sent to collections by Kia Finance. Been calling and leaving messages for 4 days and nobody at Kia has called back. I keep calling. They keep not responding. It's a clown show over there. More

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Durrango purchase Rayan was great to work with and the finance departmet was on point ,overall a great car buying experience from the first e mail to the last handshake Rayan was great to work with and the finance departmet was on point ,overall a great car buying experience from the first e mail to the last handshake Thank you Mark Kia ! More

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Awesome Ryan provided top-notch customer service. He was very informed on the vehicle capabilities which helped me to selected the Jeep Grand Cherokee. Thanks Ryan provided top-notch customer service. He was very informed on the vehicle capabilities which helped me to selected the Jeep Grand Cherokee. Thanks Rayan.... More

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Fantastic and helpful service from the management team down to the salesman, Frank Cruckson. Did not experience any “badgering the customer to make a deal” on the purchase of my ne from the management team down to the salesman, Frank Cruckson. Did not experience any “badgering the customer to make a deal” on the purchase of my new Kia Stinger. Very straight forward from Frank and the management staff. A “Willing to help you in anyway” Working attitude that carried throughout my entire experience from buying to you purchasing. If anyone out there is contemplating the purcase of a new or used car, visit Mark Kia and ask for sales and leasing consultant Frank Cruckson, you wil not be disappointed. My thanks to the entire crew at Mark Kia. More

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