Marina Felix | Page 56

Outstanding service! I had the pleasure of working with Marina, and she was very helpful. She answered all my questions over the phone, helped me book an appointment and p I had the pleasure of working with Marina, and she was very helpful. She answered all my questions over the phone, helped me book an appointment and provided quick and efficient service. I couldn’t be happier with the whole service team from top to bottom. Thank you for a making my experience at Volkswagen Walnut Creek a pleasurable one. More

by NOMAR21 Verified Customer Verified Customer

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Kindness During Stressful Time Excellent customer service during a stressful time having a recurrent issue with my older Passat. Your representative was professional and responsiv Excellent customer service during a stressful time having a recurrent issue with my older Passat. Your representative was professional and responsive. I so appreciated her extra efforts trying to determine the reason for my brake failure again within such a short time. I was kept informed and really appreciated her help not only with the technical end, but also my budget. Employees like Marina are a wonderful representation of your business and one of the reasons I will continue to return. Absolutely will consider another VW when I am ready and Dirito my first stop. Thank you Mrs. Debra Pitchford More

by DPEARTHMOM Verified Customer Verified Customer

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Friendly and prompt service Marina had us in and out quickly and efficiently. She was super friendly and very authentic. Everyone we worked with was pleasant and customer service Marina had us in and out quickly and efficiently. She was super friendly and very authentic. Everyone we worked with was pleasant and customer service oriented. More

by CHAYS4 Verified Customer Verified Customer

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Had a great experience Dirito Brothers! Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. My service was done at the time I requested. More

by F.PIROUZ Verified Customer Verified Customer

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Great service Thank you for friendly and professional service at this center. Marina Felix was helpful and professional. She explained the service needed clearly. E Thank you for friendly and professional service at this center. Marina Felix was helpful and professional. She explained the service needed clearly. Everyone there has a friendly attitude. Thank you More

by hassad44 Verified Customer Verified Customer

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The way service is supposed to be! Very recently bought my VW Golf and have never had experience with VW. So when I needed to go to dealer for a check engine light, I was worried to say Very recently bought my VW Golf and have never had experience with VW. So when I needed to go to dealer for a check engine light, I was worried to say the least "here we go...". But I had nothing to worry about, the customer service at Dirito Bros was top notch. I was taken care of quickly and professionally from start to finish. The service I received from everyone exceeded my expectations and was, in my opinion what customer service should always look like. The person who received my car on arrival was prompt and friendly, Marina in the Service Dept was an expert at her job; Very knowledgeable, friendly, professional and kept me informed on the status of my vehicle throughout the process. Can't tell you how much I appreciated how she put my worries at ease right from the start. A shuttle to me home AND picked me up when my cars repairs were finished. The person that arranged the shuttle for me was super accommodating, prompt and friendly as well. While I never met any of the repair technicians, they must be committed to delivering a superior customer service experience as well. My car was ready for pick up 24 hours ahead of the estimated repair time! In the end, Marina ensured that all applicable warranties were applied and I left the entire experience having a better day as a result of making the choice to take my vehicle into Dirito Bothers rather than anywhere else. That's the way service should be and I won't be going anywhere else in the future! I highly recommend this dealership. More

by SKOT Verified Customer Verified Customer

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Performance The staffing here in Walnut Creek VW dealership has an warm inviting atmosphere with exceptional customer service skills. The entire staff went above The staffing here in Walnut Creek VW dealership has an warm inviting atmosphere with exceptional customer service skills. The entire staff went above and beyond to make me feel comfortable with the service technician tram. Thank you all for caring. Respectfully Denise Jackson More

by JETBLAACK51 Verified Customer Verified Customer

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Vehicle Service My car was done before the time promised. The waiting area was clean and comfortable with coffee and treats. Marina helped me and was great! My car was done before the time promised. The waiting area was clean and comfortable with coffee and treats. Marina helped me and was great! More

by HJSEBARBA Verified Customer Verified Customer

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Service agent was very nice with great followup Took care of all concerns except the mention of the air bag light on the dash which she felt was triggered by a cell phone, but in reality it stays on Took care of all concerns except the mention of the air bag light on the dash which she felt was triggered by a cell phone, but in reality it stays on regardless of a cell phone in the cabin. More

by VREED0 Verified Customer Verified Customer

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Friendly and professional service I like the professional, yet friendly and speedy service I received. Marina was excellent and got the service done in 3 hours or less, as promised. I like the professional, yet friendly and speedy service I received. Marina was excellent and got the service done in 3 hours or less, as promised. More

by SUBA Verified Customer Verified Customer

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